Job Summary

Using in-depth conceptual and practical knowledge, owns a moderately sized portfolio of solutions and systems (applications) and manages its lifecycle - analysis, design, implementation/adoption, optimization, and end-of-life retirement of digital solutions, delivering advanced functional and business capabilities. Works hand-in-hand with a multi-disciplinary IT expert team (analysts / designers / developers / support) to deliver innovative digital solutions. Performs a functional and technical requirements analysis - with emphasis on experience, simplification, automation, efficiency, reliability. Oversees the development, optimization, implementation and adoption of solutions leveraging best-in-class mobile, web, desktop, cloud technologies.

Identifies opportunities for innovating with digital capabilities aiming to accelerate Dow s digital transformation.

Responsibilities

- Own a portfolio of SAP Quality Management (QM) applications and related solutions supporting global manufacturing operations.
- Partner with quality process owners, business process experts, and stakeholders to translate business requirements into technology strategies, application enhancements, and solution roadmaps aligned with business objectives.
- Lead delivery of requirement analysis, solution design, enhancements, projects, system upgrades, testing cycles, and deployments for quality management applications.
- Provide functional leadership for complex application, process, data, and integration issues, ensuring timely resolution and operational continuity.
- Govern application lifecycle activities including support strategy, technical debt management, release planning, and continuous improvement initiatives.
- Coordinate with business, architecture, development, and support teams to ensure reliable end-to-end solution delivery and integration.
- Own production support outcomes,



including incident prioritization, escalation management, and service restoration for critical quality and manufacturing systems.
- Govern release management, emergency changes, and environment coordination across integrated SAP and manufacturing systems.
- Ensure reliable integration across SAP and non-SAP quality and manufacturing applications, including SAP ECC/S/4HANA, quality management solutions, batch management systems, and other enterprise platforms.
- Establish and monitor service performance measures, operational KPIs, and application health metrics to ensure application availability and business continuity.
- Identify opportunities to leverage automation, analytics, AI-enabled capabilities, and digital technologies to improve quality-related business processes and outcomes.
- Support portfolio planning, prioritization, resource management, and investment decisions for assigned solution areas.
- Provide technical and functional leadership, mentoring analysts and support resources and building capability across the QM application portfolio.

Qualifications
- Bachelors degree in IT discipline preferred or a minimum of 8 years of relevant experience.
- Experience supporting SAP ECC and/or SAP S/4HANA Quality Management solutions, including inspection, quality data management, and quality execution processes.
- Experience leading or supporting SAP and non-SAP application portfolios, including custom solutions and integrated enterprise applications.
- Solid experience with production support models, including issue triage, escalation management, root cause analysis, and service reliability in a 24x7 environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SAP Senior QM Consultant (Associate Solution Manager) (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai