Job Summary

We are seeking a talented individual to join our BCS team at Marsh Risk, a Marsh Business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager - Business Analysis (Non - IT) (Grade E)

Responsibilities

- Project Planning and Execution across Global PPS value streams
- Study the Policy landscape and contribute to business case on the AI/Digital initiatives for Policy Servicing E2E process.
- Translates business strategies and objectives into business requirements.
- Identifies, verifies and documents functional and operational requirements across the Policy Servicing Operating Model.
- Facilitating requirements gathering with support from teams - Understand requirements from the various value streams and translate to functional requirements on Data Miner and other Digital tools for the technical teams.
- Manage data and reporting requests. Stakeholder Management - Responsible for creating a rapport with onshore managers to be able to garner a long-term working relationship with them. This in turn should help the incumbent better appreciate the challenges of the stakeholder and have a view of their short - medium term plans to ensure readiness in India.
- Utilization Resource Management - Effective utilization of all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders. The incumbent is responsible to ensure maintenance of a right-sized team with relevant skills and competencies to deliver to the expectations of stakeholders.
- Demonstrates strong knowledge of technical/functional insurance concepts.
- Networks with external groups to increase own knowledge of the technical area.
- Responsible for operational issues within direct area of responsibility, maintain robust operational management discipline using reporting metrics to achieve processing metrics,



ensuring all colleagues are operating rigorously within all published procedures and skilled standards.
- Engagement with senior leaders on streamlining business requirements within the PPS and other value streams.
- Opportunity to enhance knowledge in Insurance/Reinsurance broking domain as well as Leadership skills.
- Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration.
- Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight.
- People (team) engagement and development.
- Opportunity to work with global leads on various initiatives (process improvement, automation).

What you need to have

- Understanding of Insurance broking business.
- 8+ years of managing teams and preparing project plans/schedules.
- 3-5 years of Business Analysis experience
- 6-8 years overall experience in Insurance domain
- Analytical ability and Decision making
- Communication, Influencing and Negotiation skills
- Leadership and People management
- Change management
- Planning and Organizing
- Resource Management
- Should be comfortable with 12pm -9pm 1pm - 10pm

What makes you stand out

- Strong problem-solving and analytical skills and ability to work with large quantities of data
- Good communication, collaboration and people skills
- Strong ability to plan and manage numerous processes, people and priorities simultaneously

Why join our team

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Manager - Business Analysis (Non - IT) (Mumbai)
🏢 Oliver Wyman
📍 Mumbai