Job Summary

Youll own the customer journey from the moment a deal closes: onboarding, implementation, adoption, and renewal. Youll configure pipelines, migrate messy data, build automations, train teams, and stay close enough to your accounts to know when one is drifting before they tell you.

Responsibilities

- Onboarding and implementation. Run new customers from kickoff to live: discovery, pipeline and field configuration, data migration, integrations, and user training.
- Adoption. Track whether teams are actually using what we built. Step in when they arent.
- Renewals. Own the renewal calendar end to end. No renewal should ever be a surprise.
- At-risk accounts. Spot the signals usage drops, seat reductions, silence and intervene early.
- Expansion. Identify accounts ready for more seats, higher tiers, or add-ons, and run those conversations.
- Feedback loop. Bring patterns back to the team. If customers keep struggling with the same thing, thats a product of how we sell and implement, and we want to fix it upstream.
- The system itself. Build the process, the templates, and the health-scoring that makes the above repeatable.

Job Type

Full time

Requirements

- 25 years in SaaS customer success,



implementation, onboarding, or solutions consulting
- You have personally configured a CRM or business tool for a customer not overseen it, done it. Be ready to walk us through one end to end.
- Comfort with data: imports, deduplication, field mapping, cleaning up a spreadsheet somebody else made
- You can run a training session for a room of non-technical salespeople and hold their attention
- Robust written and spoken English; working proficiency in Hindi
- Youre comfortable being measured on customer outcomes, not activity volume
- Pipedrive CRM experience (genuinely optional we can teach the product, we cant teach the instinct)
- Familiarity with automation tools like Zapier or Make, or with API-level integrations
- Experience with SMB customers, where you carry many accounts rather than a handful

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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