Roles and Responsibilities :
- Handle customer inquiries and resolve issues via phone calls, emails, or chats in Malayalam language.
- Provide excellent customer service by responding promptly to customer queries and concerns.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- Good English communication skills (written & spoken).
- Proficiency in Malayalam language (reading, writing, speaking).
- 0-3 years of experience in BPO/Call Centre environment.
- Robust understanding of Telugu, Tamil languages is an added advantage.
📌 Customer Support Executive (Mumbai)
🏢 TP
📍 Mumbai