Role & responsibilities

We are hiring an experienced International Account Manager to manage strategic client accounts and ensure exceptional service delivery while driving customer satisfaction and account growth.

Key Responsibilities

- Manage assigned client accounts and maintain long-term relationships.
- Act as the primary interface between clients and internal teams.
- Ensure service delivery meets contractual commitments and agreed SLAs.
- Monitor operational performance and client satisfaction.
- Manage client escalations and governance meetings.
- Drive account renewals and identify opportunities for business growth.
- Collaborate with Operations, Finance, Delivery, and Leadership teams.
- Manage billing, collections, forecasting, and account profitability.

Mandatory Requirements

- 5-10 years of experience in Account Management, Client Servicing,



Project Management, or Customer Success.
- Mandatory experience working with US and/or UK clients/EMEA
- Experience in, International retail or International eCommerce organizations.
- Robust stakeholder management and communication skills.
- Experience managing enterprise or strategic client accounts.
- Comfortable working from the Mumbai office.

Preferred Skills

- Client Relationship Management
- Key Account Management
- Customer Success
- Stakeholder Management
- Service Delivery
- Escalation Management
- SLA & KPI Management
- Revenue & Profitability Management
- Governance Reviews
- Cross-functional Coordination

📌 International Accounts Manager (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai