Job Description

Purpose of the Position:
The Assessor reviews warranty claims and authorizations for dealers, and is the market language expert of the team, being in direct contact with the network and the customer s representatives.
Duties
Responsibilities:
Main duty is to succeed at the following tasks:
- Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system
- Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns
- Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
- Administer the necessary documentation to support the claims
- Write, share and circulate data to the relevant recipients when required




- Liaise with relevant parties on Case Histories, trends and analysis
- Liaise with Team Leader in case of uncertainties in line with the Escalation Process
- Assess claims and authorizations in line with KPIs described in SLA Qualifications

University degree or other relevant education e.g. business administration/ finance/ automotive or other technical area

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📌 Warranty Assessor (Chennai)
🏢 MSX INTERNATIONAL
📍 Chennai