Role description: To provide Operational support for the Agresso system and manage Service requests and user issues raised through ServiceNow.

Key responsibilities:

- Provide L3 support for the Agresso ERP platform, including ownership and resolution of technically complex and business-critical incidents.
- Perform advanced troubleshooting, root cause analysis, and problem management activities.
- Support and maintain Agresso customizations, integrations, and enhancements.
- Collaborate with business stakeholders, finance teams, infrastructure teams, and external vendors to resolve critical issues and deliver solutions.
- Ensure system stability, performance, and continuous improvement of the Agresso application landscape.
- Provide technical guidance and support to L1 and L2 support teams as required.





Key skills/knowledge/experience:

- Solid expertise in Agresso/Unit4 ERP and associated business processes.
- Comprehensive understanding of finance modules and end-to-end financial processes.
- Strong SQL and database management/troubleshooting skills.
- Development experience, including customization, scripting, integrations, and technical solution design.
- Experience managing complex production issues and business-critical incidents in an enterprise environment.
- Ability to work effectively across multiple functional and technical teams.

📌 Agresso Lead Developer (Pune)
🏢 Tata Consultancy Services
📍 Pune