We are looking for customer-focused individuals to join our international customer support team. The role involves assisting customers through email and live chat, understanding their concerns and providing appropriate solutions.
Responsibilities
- Handle customer queries through email and chat.
- Understand customer concerns and provide accurate responses.
- Follow standard processes and escalation procedures.
- Maintain professional communication with customers.
- Update customer interactions and case details in internal systems.
- Work toward customer satisfaction and service quality targets.
Requirements
- Any graduate / diploma qualification.
- Good written and verbal English communication.
- Basic computer knowledge.
- Valuable typing and documentation skills.
- Willingness to work in UK/US shifts - Rotational Shift
- Freshers are welcome.
Location
Chennai
Experience
- Experience: Freshers / 0-1 Year / 2024,2025,2026 Passedout can be considered
Process
Non-Voice - Email Chat Support
Employment Type
3-6 months Probation then Full time (based on performance)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Process Associate - Freshers | Any Degree | Non Voice (Chennai)
🏢 TechGlora Integrated IT Services
📍 Chennai
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