- Provide post-production support and enhancement services in multiple areas of Workday HCM and serve as the subject matter expert to assist fellow team members and clients
• Participate in advisory, planning and implementation of additional Workday HCM modules by documenting requirements, mapping processes, and implementing best-practice configuration
• Manage client relationships and resolves client support requests varying from operational support issue resolution, phase x implementations and enhancement projects, release planning, to strategic road mapping services
• Lead sessions with clients and team members to analyze and scope complex business requirements
• Provide guidance to and collaborate with team members to research and resolve complex client requests
• Provide Workday best practices and ensure high quality deliverables
Preferred candidate profile:
• Strong understanding of core Workday competencies (business process, reporting, security) and deep expertise in one (or multiple!) Workday HCM functional areas
• Experience implementing/supporting Workday modules related to Core HR, Benefits, Payroll, Absence and Time tracking preferred
• 5+ years of recent Workday experience implementing/Supporting Workday HCM modules
• Strong experience within Workday HCM deployments and operational support projects
• Ability to build and develop solid client relationships
• Excellent verbal and written communication skills