- Provide L3 technical administration and support for the IGEL UMS environment across the global environment, ensuring high availability, stability, and performance.
- Manage IGEL UMS infrastructure, configurations, profiles, firmware, policies, certificates, licenses, and endpoint management in accordance with standards.
- Provide advanced troubleshooting for complex IGEL OS, UMS, endpoint connectivity, authentication, profile, firmware, application, and device-management issues, including root-cause analysis and permanent resolution.
- Act as the L3 escalation point for incidents and problems, working closely with Network, EUC, Windows, Security, Identity, Infrastructure, and vendor/IGEL support teams.
- Support onboarding of additional sites, including assessment of site readiness, UMS connectivity, network prerequisites, device registration, configuration, policies, testing, and production transition.
- Develop and execute site onboarding plans and technical checklists, ensuring all prerequisites are completed before onboarding IGEL endpoints at new locations.
- Support IGEL UMS upgrades, patches, migrations, configuration changes, and new feature implementations, including impact assessment, testing, change planning, implementation, and rollback.
- Design and maintain IGEL profiles and configuration standards based on requirements, ensuring consistency across existing and newly onboarded sites.
- Troubleshoot integration with Active Directory/LDAP, DNS, DHCP, RADIUS/802.1X, certificates, network services, VMware Horizon, Citrix, Microsoft RDS, and other EUC technologies.
- Perform detailed log analysis and troubleshooting across IGEL UMS, IGEL OS endpoints, Linux systems, and supporting infrastructure.
- Identify opportunities for automation and operational improvement using PowerShell, Bash, Python,



or IGEL scripting capabilities.
- Maintain technical documentation including architecture, configuration, SOPs, troubleshooting guides, knowledge articles, site onboarding documents, and support runbooks.
- Ensure compliance with
- security, access management, change management, audit, and ITIL processes.
- Work with IGEL/vendor engineering teams on product defects, complex technical issues, feature requests, and advanced troubleshooting.
- Monitor capacity and performance of the UMS setting and proactively identify risks, bottlenecks, and scalability requirements as additional sites and endpoints are onboarded.

Key Qualifications

- Experience in EUC, endpoint management, virtualization, infrastructure, or system administration.
- Hands-on experience with IGEL UMS/IGEL OS in an enterprise environment.
- Strong experience in L3 troubleshooting, incident/problem management, RCA, and technical escalation.
- Experience supporting large enterprise/global environments, preferably with multiple sites and geographically distributed users.
- Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, 802.1X, RADIUS, certificates, and network connectivity.
- Experience with Active Directory/LDAP and enterprise authentication mechanisms.
- Knowledge of Microsoft RDS.
- Strong Windows and Linux troubleshooting skills, including log collection and analysis.
- Experience with PowerShell, Bash, or Python is an advantage.
- Understanding of databases such as MS SQL, Oracle, or MySQL is an advantage.
- Experience in site onboarding, migration, technology rollout, and deployment projects.
- Strong communication and stakeholder-management skills with the ability to work directly with site, EUC, infrastructure, security, and application teams.
- Ability to work independently, manage multiple priorities, and provide 247/on-call support when required.

📌 IGEL UMS admin (Hyderabad)
🏢 Cognizant
📍 Hyderabad