- Handle customer queries through phone, email, chat, and WhatsApp.
- Understand customer concerns and provide accurate and timely solutions.
- Handle complaints, requests, and service-related issues professionally.
- Provide information about products, services, pricing, orders, or processes.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain proper records of customer interactions, complaints, and resolutions in the CRM/ATS.
- Coordinate with sales, operations, technical, logistics, and other internal teams to resolve customer issues.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Make follow-up calls and keep customers updated about the status of their requests.
- Maintain a high level of customer satisfaction and service quality.
- Meet daily/weekly call, response, resolution, and customer satisfaction targets.
- Identify recurring customer issues and provide feedback to the management.

📌 Customer Support Executive (Chennai)
🏢 SummitWorks Technologies
📍 Chennai