Job Summary:

Key Responsibilities

- Provide Level 2 support for the Loan Origination System (LOS) application.
- Investigate, troubleshoot, and resolve application issues within SLA timelines.
- Analyze incidents using SQL queries and perform data validation.
- Coordinate with L1 support, development, and business teams for issue resolution.
- Monitor application health, perform root cause analysis (RCA), and support production releases.
- Handle user queries, defect tracking, and production support activities.
- Create and maintain support documentation and knowledge base articles.

Required Skills

- Hands-on experience in L2 Application Support.
- Strong experience supporting Loan Origination System (LOS) applications.
- Proficiency in writing and analyzing SQL queries (joins, subqueries, stored procedures, data validation).
- Experience in incident management, ticketing tools (ServiceNow, Jira, etc.), and production support.
- Understanding of banking/lending workflows.
- Valuable analytical and communication skills.

📌 Application Support Engineer (Chennai)
🏢 TrueTech Solutions
📍 Chennai