Job Description Functional Domain Consultant Manufacturing
As an Order management Functional Domain Consultant Manufacturing Sector, you will play a critical role in supporting, optimizing, and transforming Order Management operations across global business environments. You will work closely with business stakeholders, production teams, supply chain functions, and digital transformation teams to improve processes, drive operational excellence, and support enterprise application initiatives.
The role requires strong manufacturing domain expertise, process improvement capabilities, and the ability to translate business requirements into effective operational and technology-driven solutions. You will contribute to process standardization, continuous improvement, and successful execution of transformation initiatives across the Manufacturing value chain.
Key Responsibilities
Act as the functional expert for Order Management business processes and operations within the manufacturing sector.

- Analyze existing business processes and identify opportunities for optimization, standardization, automation, and compliance improvements.
- Support execution of process improvement and transformation initiatives, focusing on efficiency, cost optimization, and service quality improvement.
- Contribute to the successful delivery of transformation projects in the Order Management and Fulfilment domain.
- Facilitate business process mapping, requirements gathering, solution design, developing target operating models (TOM) and process improvement workshops.
- Work closely with cross-functional teams to support end-to-end business process integration. Collaborate with business stakeholders across Manufacturing, Quality, Regulatory Affairs, Supply Chain, Procurement, and Commercial functions.
- Support issue resolution and process troubleshooting impacting business operations and regulatory compliance. Monitor operational and compliance KPIs and recommend actions to improve efficiency, quality, and performance.
- Participate in testing, validation, user acceptance testing (UAT), and business readiness activities.
- Develop and maintain process documentation, SOPs, work instructions, and training materials.
- Support data governance,



process governance, and continuous improvement initiatives.
- Contribute to digital transformation programs including automation, analytics, and compliance modernization initiatives.

Key Skills
Analytical & Problem Solving

- Strong analytical capabilities to assess challenges and identify process improvement opportunities.
- Ability to perform root cause analysis and implement sustainable corrective actions.
- Strong troubleshooting skills in complex manufacturing environments.
- Ability to evaluate process performance using operational data and KPIs.
- Strong attention to detail with a structured and process-oriented approach.
- Ability to balance operational priorities while supporting long-term process improvements.

Domain Skills
Solid knowledge of Order Management, Order-to-Cash (O2C), Fulfilment, Logistics, and Customer Service processes within end-to-end Manufacturing Supply Chain operations.
¢ Strong understanding manufacturing industry processes & Operational Models (Engineering-to-Order (ETO), Make-to-Order (MTO), Make-to-Stock (MTS), and Configure-to-Order (CTO) business models)
¢ Knowledge of:

- Manufacturing Operations
- Shop Floor Management
- Manufacturing Execution Systems (MES)
- Inventory & Material Flow Management
- Quality Management Processes
- Supply Chain Network Operations
- Customer Order Fulfilment
- Continuous Improvement Methodologies

¢ Knowledge of manufacturing KPIs including OTIF (On Time In Full), Perfect Order Rate, Inventory Turnover, Fill rate, Back-order Management, Production Adherence, Customer Service Levels
¢ Knowledge of global trade, distribution, and logistics operations within manufacturing environments.
Professional Skills

- Excellent communication and stakeholder management skills.
- Ability to collaborate effectively with cross-functional and globally distributed teams.




- Strong facilitation and business consulting capabilities.
- Customer-focused mindset with strong business acumen.
- Ability to manage multiple priorities and deliver results in a dynamic environment.
- Strong ownership, accountability, and problem-solving attitude.
- Ability to drive change management and process adoption initiatives.
- Effective presentation and documentation skills.

Qualification/ Our Ideal Candidate

- 4-8 years of experience in Order Management, Customer Fulfilment, Supply Chain Operations, Manufacturing Operations, Logistics, or related manufacturing domains.
- Experience working in manufacturing industries such as: Automotive, Industrial Equipment, Consumer Packaged Goods, Electronics, Chemicals, Pharmaceuticals, FMCG, Engineering & Industrial Manufacturing
- Strong understanding of Manufacturing Order-to-Cash, Supply Chain, Production Planning, Inventory Management, and Fulfilment processes.
- Experience participating in business transformation, process improvement, ERP implementation, or digital manufacturing initiatives.
- Proven experience in process mapping, business requirements gathering, solution design, target operating model (TOM) development, and process improvement initiatives.
- Exposure to Lean Manufacturing, Six Sigma, Kaizen, TPM, or operational excellence frameworks is preferred.
- Experience of working with global manufacturing organizations and cross-functional stakeholders.
- Demonstrated ability to drive standardization, automation, and business process optimization initiatives.

Educational Qualifications

- Bachelors or masters degree in engineering, Mechanical Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Logistics & Transportation Management or related discipline.
- Certifications preferred:
- Lean Manufacturing
- Six Sigma (Green Belt / Black Belt)
- Supply Chain Management Certifications
- Preferred Experience in:
- Manufacturing Operations (Automotive, CPG, Industrial Equipment, Chemical, Aerospace & Defence)
- Continuous Improvement Programs
- Lean & Six Sigma Initiatives
- Global Manufacturing Operations & Transformation Programs

📌 Functional Domain consultant - Manufacturing (Chennai)
🏢 Capgemini
📍 Chennai