We are seeking an experienced and analytical Customer Success Manager (CSM) to drive value realization, adoption, and growth. Reporting to the Customer Success Lead, the CSM will act as a strategic advisor, ensuring customers achieve their business outcomes through the Pando platform.
Responsibilities
- Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements
- Use product usage data to identify adoption gaps and optimize value delivery
- Own customer relationships across operational and executive levels
- Create and execute success plans tied to customer goals and KPIs
- Conduct regular business reviews, product roadmap discussions, and training sessions
- Resolve issues by coordinating with Support Technical teams
- Identify upsell and expansion opportunities in partnership with Sales
- Promote Customer Advocacy through case studies and reference programs
- Ensure smooth renewals, invoicing, and collections
- Share customer insights with internal teams to inform product development
Requirements
- 2+ years of experience in Customer Success, Consulting, or Account Management roles
- Prior experience with enterprise SaaS products (CSM experience preferred)
- Supply chain, logistics, or transportation domain experience is a must
- Solid consulting background with an analytical and problem-solving mindset
- Exceptional communication and relationship-building skills
- Comfortable with data analysis, dashboards, and customer health metrics
- Ability to manage multiple accounts and prioritize tasks effectively
Job Details
Job Type: Full time
Location: Tamil Nadu, India
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Success Manager (Chennai)
🏢 Pando
📍 Chennai