19 Aug
|
Joulestowatts
|
Bengaluru
19 Aug
Joulestowatts
Bengaluru
Location: Bangalore (KTP / ECP)
Work Mode: Hybrid
Shift: Rotational / 24x7
Experience: Minimum 2 Years
CTC: Up to 4.25 LPA
Key Responsibilities:
- Monitor real-time queue performance and staffing levels
- Ensure service levels and operational targets are maintained
- Manage schedule adherence, shrinkage, and intraday activities
- Coordinate with operations teams for staffing adjustments and escalations
- Prepare and analyze reports using Excel and WFM tools
- Identify operational risks and support business continuity planning
Required Skills:
- Experience in RTA / WFM / Queue Management
- Good understanding of call center metrics and SLA management
- Robust knowledge of MS Excel
- Good analytical and communication skills
- Flexible to work in rotational shifts
📌 Real Time Analyst (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru