Responsibilities Data Analysis Insight Generation

- Analyze large, multi-source datasets to identify trends, correlations, and hidden relationships that aren't immediately obvious
- Translate raw data patterns into actionable business insights and clear recommendations
- Partner with business stakeholders to understand key questions and frame analyses that directly address them
- Validate data quality and integrity, and flag anomalies or inconsistencies before they reach decision-makers
- Participate in system designs from a data pipeline standpoint.

Storytelling Executive Communication
- Craft compelling, narrative-driven presentations that make complex data intuitive for non-technical audiences
- Present findings and recommendations directly to Vice President and senior leadership audiences
- Tailor the depth and framing of insights based on the audience from detailed analyst reviews to concise executive summaries
- Anticipate leadership questions and proactively build supporting detail into analyses and decks

Dashboarding CRM Analytics
- Define and own the core Key Performance Indicators (KPIs) for the global Field Services organization, proactively identifying operational inefficiencies to drive cost reduction (Tableau CRM / Einstein Analytics)
- Partner with Vice Presidents and Regional Directors to translate corporate strategy into data-backed operational roadmaps driving measurable business outcomes through CRM Analytics insights and reporting
- Ensure dashboards are intuitive, visually clear, and tailored to the decision-making needs of different stakeholder groups
- Maintain and optimize existing dashboards as business needs and data sources evolve




- Your analytical recommendations directly lead to measurable improvements, improve operational performance, reduce costs, and support executive deciion-making

Requirements
- Bachelor's / Master's degree in a quantitative field (Statistics, Computer Science) or equivalent practical experience
- 6+ years of experience in a data analyst, business analyst, or similar analytical role
- Strong proficiency in SQL for querying and manipulating data from multiple sources
- Hands-on experience building dashboards and reports in CRM Analytics (Tableau CRM / Einstein Analytics); Salesforce platform familiarity is a strong plus
- Demonstrated experience with forecasting techniques and gap/variance analysis
- Excellent data storytelling skills proven ability to translate analysis into a transparent narrative for senior stakeholders
- Strong executive presence and communication skills, with experience presenting to senior leadership or VP-level audiences
- Solid understanding of statistical concepts (trend analysis, correlation, distributions) and how to apply them to business problems
- High attention to detail and a strong sense of data accuracy and integrity

Preferred Skills
- Experience with additional BI/visualization tools (Tableau, Power BI, or similar)
- Familiarity with Python or R for statistical analysis and modeling
- Experience working within a CRM ecosystem (Salesforce Service Cloud, Data 360) and understanding of underlying data models
- Exposure to predictive analytics or machine learning concepts as applied to forecasting
- Experience in industries with high-volume operational data (e.g., support operations, supply chain)

📌 Strategic Analytics Lead - Salesforce Field Services Operations (Bengaluru)
🏢 Unisys
📍 Bengaluru