Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do

- - Processing monetary and non-monetary transactions for assigned clientstransactions. Ensuring accuracy on transactions processed

- Strict adherence non-disclosure of client information by preserving client confidentiality.

- Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.

- Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.

- Taking active participation in process improvements and automation.

- Ensure Quality Control standards that have been set are adhered to.

- Excellent organizational skills with ability identify and prioritize high value transactions.

- Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

What are we looking for

- - 1 to 2+ years of experience in US Retirement Services domain - Defined Contributions - Managing participant level services

- Experience in Money Out processes such as Inservice withdrawal, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions.





- Graduate, preferable from commerce background (not mandatory)

- Experience in the US retirement industry (not mandatory)

- Open to core Night shifts based on business requirements

- Good verbal & written communication skills

- Good typing skill and attention to detail.

- Positive time management skills

- Ability to work independently

Roles and Responsibilities:

- - Processing monetary and non-monetary transactions for assigned clientstransactions. Ensuring accuracy on transactions processed

- Strict adherence non-disclosure of client information by preserving client confidentiality.

- Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.

- Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.

- Taking active participation in process improvements and automation.

- Ensure Quality Control standards that have been set are adhered to.

- Excellent organizational skills with ability identify and prioritize high value transactions.

- Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Qualification Any Graduation

📌 Customer Service Analyst (Gurugram)
🏢 Accenture
📍 Gurugram