Job Title: Senior Manager – Banking Backend OperationsLocation:Noida, IndiaShift:US Shift (Night Shift)Role OverviewWe are seeking an experiencedSenior Manager – Banking Backend Operationsto lead and manage large-scale banking operations for US clients. The role requires solid leadership capabilities, operational governance expertise, and the ability to drive efficiency, quality, and client satisfaction across multiple teams and processes.The ideal candidate will have extensive experience inbanking operations, BPO/outsourcing environments, process optimization, and stakeholder management, with a proven track record of managing multiple teams and delivering operational excellence.Key ResponsibilitiesOperations & Delivery ManagementLead end-to-end delivery ofbanking backend operationsensuring adherence to SLAs, KPIs, and client expectations.Managemultiple teams and team leadershandling high-volume banking processes.Monitor daily operations, productivity, turnaround times, and accuracy levels.Driveoperational efficiency, process stabilization, and continuous improvement initiatives .Client & Stakeholder ManagementAct as theprimary operations contact for client stakeholders .Lead governance calls, performance reviews, and operational updates with clients.Ensure strong alignment betweenclient expectations and operational delivery .Quality & Risk ManagementEnsure adherence tobanking compliance, regulatory guidelines, and risk frameworks .Drivequality improvement initiatives, root cause analysis,



and preventive actions.Maintain strong controls to ensuredata confidentiality and process accuracy .People LeadershipManage and mentormultiple team leaders and large operations teams .Drive performance management, coaching, and employee development initiatives.Ensure strong engagement and retention within teams working inUS shift operations .Process Improvement & TransformationIdentify automation, digitization, and process optimization opportunities.ImplementLean / Six Sigma / operational improvement methodologiesto enhance productivity and quality.Partner with internal teams to drivetechnology adoption and workflow enhancements .Required QualificationsBachelor’s degree inbusiness, Finance, Banking, or related field(MBA preferred).10–15 years of experiencein banking operations or BPO operations supporting US banking clients.Minimum4–6 years in leadership roles managing multiple teams .Experience handlinghigh-volume backend banking processessuch as payments, lockbox, lending operations, document management, reconciliation, or deposit operations.Required SkillsStrongoperations leadership and people managementskills.Experience managinglarge teams and multiple process lines simultaneously .Strong knowledge ofbanking operations, compliance, and risk controls .Expertise inSLA management, productivity improvement, and quality governance .Excellentclient management and communication skills .Experience working inUS shift / global delivery models .Preferred SkillsExperience inprocess transformation, automation, or digital initiatives .Exposure toLean, Six Sigma, or continuous improvement frameworks .Experience managingbanking operations transitions or process migrations .

📌 Senior Manager (Maharashtra)
🏢 Anaptyss
📍 Maharashtra