Job Role- AMR – B2B Sales Advisor (Trade, Contract, Dealer & Marketplace Channels | NorthCape)(AMR – Account Management Representative)Shift - Night shift WFOLocation-GurgaonAbout Group Bayport:-Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities, and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.For more about Group Bayport, please visit Website:https://groupbayport.Com/about-us/LinkedIn:https://www.Linkedin.Com/company/groupbayport/mycompany/Role OverviewWe are seeking ahigh-impact AMR (Account Management Representative)to supportNorthCape’s Trade, Contract, Dealer, and Marketplace business. This role is built toenable Sales Reps, Dealers, and Marketplace partners, remove operational friction, and accelerate revenue growth.The AMR functions as asales and operations bridge, combiningB2B sales coordination, dealer and marketplace management,



research-led outreach, email marketing support, and strong execution discipline. This is arevenue-aligned role, not a call-center position.Key ResponsibilitiesB2B Sales, Dealer & Marketplace EnablementAct as the primary support partner forSales Reps, Trade Accounts, Dealers, and Marketplace partners .Manage daily interactions withB2B Sales, Dealer & Marketplace EnablementSupportdealer onboarding and activationacross Trade and Marketplace channels.Conductaccount, dealer, and marketplace researchto identify growth and expansion opportunities.Supportemail-based sales outreach, follow-ups, and campaign executionfor dealers and marketplace accounts.Share pricing, product details, catalogs, mockups, and order status updates to support deal closure.Partner closely with Sales Reps to ensuresmooth closure, onboarding, and post-order follow-ups .Contribute directly tosales targets and revenue growthacross channels.Order, Operations & Marketplace ManagementAccuratelyenter, process, and track B2B and Marketplace ordersin internal systems.Managemarketplace order flows, including acknowledgements, SLAs, and exception handling.Proactively update shipping timelines, tracking details, and manage overdue or delayed orders.Resolve order-related issues such ascancellations, modifications, returns, warranty claims, and partial shipmentswithin SLAs.Coordinate with production, logistics, and operations teams to ensure timely fulfillment.Marketplace Performance & ComplianceSupportSKU onboarding, catalog updates, and pricing accuracyfor marketplaces.Monitor marketplace KPIs includingorder acceptance rate,



cancellations, delivery SLAs, and returns .Coordinate with internal teams to address marketplace escalations and compliance requirements.Support review management and issue resolution to protect marketplace ratings.Finance & Commercial SupportCoordinate with finance forinvoicing, acknowledgements, credit notes, and payment follow-ups .Support quotation preparation and ensure correct commercial terms across channels.Maintain accuracy ofproduct codes, dealer pricing, routing, and marketplace data .Reporting & Stakeholder CoordinationPrepare and sharepipeline, order status, dealer, and marketplace performance reports .Maintain structured documentation and transparent updates for internal stakeholders.Support leadership with data inputs forchannel performance reviews .Required Skills & ExperienceGraduate with3–6 years of experienceinB2B sales support, account management, dealer management, or marketplace operations .Hands-on experience supportingTrade, Dealer, or Marketplace channels .Exposure toresearch-based selling, email marketing, and structured follow-ups .Experience working withCRM, ERP, OMS, and Marketplace portals(e.G., Wayfair, Target, etc. – preferred).Strong analytical and reporting skills (Excel proficiency required).Excellent communication, coordination, and problem-solving skills.Ability to manage multiple priorities with high ownership.Customer-first and execution-driven mindset.What Makes This AMR Role CriticalActs as asingle-threaded ownerfor Sales, Dealer, and Marketplace support.Reduces sales cycle time and operational dependency.Improves dealer and marketplace partner experience.Direct impact onrevenue growth, activation, and retention .Success MetricsSales closure support effectivenessDealer and marketplace activation speedOrder accuracy and SLA adherenceMarketplace health metrics (acceptance rate, cancellations, reviews)Revenue contribution and pipeline health

📌 Account Management Representative (Maharashtra)
🏢 Group Bayport
📍 Maharashtra