We are#hiringfor Manager Key Accounts at DTDC Express LimitedTitle: Key Account Manager (KAM)Job Description:As a Key Account Manager (KAM) in the Ecommerce Vertical, your primary focus involvesmanaging and nurturing client relationships, increasing the Share of Wallet, and facilitatingseamless collaboration across internal teams. Additionally, you'll cultivate positive clientexperiences, ensuring robust business retention while actively seeking growth opportunities.This role requires outstanding communication skills, swift responsiveness, and a steadfastcommitment to delivering excellent service support. Handling high-profile enterprise accounts,your role significantly influences maintaining and strengthening our firm's relationships withthese clients.Key Responsibilities:▪ Manage and nurture client relationships within the Ecommerce Vertical, focusing onincreasing Share of Wallet and ensuring client satisfaction.▪ Collaborate seamlessly with internal teams to address client needs promptly andefficiently.▪ Develop a comprehensive client success roadmap outlining the entire client experienceacross various touchpoints, including the client engagement model, service precision, andSOP management.▪ Regularly conduct weekly/monthly business reviews with clients,



emphasizing andenhancing the service delivery experience.▪ Escalate and resolve client-raised concerns promptly and effectively.▪ Monitor performance against service level agreements, identifying and addressingpotential issues for timely resolution.▪ Maintain exceptional service quality, consistently exceeding client expectations at everytouchpoint.▪ Manage enterprise-level accounts with reputed brand names, understanding theirbusiness potential and ensuring the firm's strong association with these clients.▪ Act as a liaison between the logistics firm and clients, ensuring effective communicationand a deep understanding of their logistics needs.▪ Collaborate closely with the Sales and Operations teams to align strategies and ensureseamless service delivery.▪ Regularly assess established Key Performance Indicators (KPIs) and provide strategicinsights and recommendations to optimize logistics processes and enhance clientsatisfaction.▪ Proactively identify opportunities for growth and improvement within client accounts,striving to maximize their value and partnership with the firm by upselling and cross-selling.▪ Prepare and deliver comprehensive reports on key account performance to internalstakeholders, offering valuable insights and actionable recommendations for furtherimprovement.Interested candidates can share resume at [email protected]

📌 Key Account Manager (Maharashtra)
🏢 DTDC Express
📍 Maharashtra