Company:BeastLifeLocation:GurugramWork Mode:Work From OfficeExperience:1–4 YearsEmployment Type:Full-TimeAbout BeastLifeBeastLife is a fast-growing D2C sports nutrition and wellness brand focused on building high-quality products and experiences for consumers who are serious about fitness, nutrition and an active lifestyle.We are looking for an experiencedCustomer Support Executiveto join our customer experience team. The role will involve handling customer interactions throughEmail and Live Chat, ensuring timely, accurate and customer-focused resolutions.Candidates with experience inD2C, E-commerce, Nutraceuticals, Sports Nutrition, FMCG, Health & Wellness or other consumer-facing brandswill be preferred.Key ResponsibilitiesHandle customer queries throughEmail and Live Chat .Resolve customer concerns related to orders, deliveries, returns, refunds, replacements, cancellations and payments.Handle product-related queries with accurate and appropriate information.Understand customer requirements and provide clear, professional and solution-oriented responses.For candidates from theNutraceuticals, Sports Nutrition or Health & Wellness industry, handle relevant product and general nutrition-related customer queries appropriately.Coordinate with Operations, Logistics, Warehouse, E-commerce and other internal teams to resolve customer issues.Ensure all customer queries are resolved within definedTAT and SLA .Maintain accurate records of customer interactions, complaints and resolutions.Follow customer support SOPs,



escalation processes and quality standards.Identify recurring customer issues and highlight them to the relevant internal teams.Handle multiple conversations/tickets efficiently while maintaining response quality.Contribute towards improving customer satisfaction and overall customer experience.Preferred Candidate Profile1–4 years of experience inCustomer Support / Customer Service .Prior experience handlingEmail Support and/or Live Chat Support .Experience inD2C or E-commerce customer supportwill be strongly preferred.Candidates fromNutraceuticals, Sports Nutrition, Protein & Supplements, FMCG, Health & Wellness or Consumer Brandsare encouraged to apply.Strong written communication and comprehension skills.Good typing speed and ability to handle high-volume customer interactions.Strong problem-solving and ownership mindset.Comfortable working with Excel/Google Sheets and customer support or ticketing platforms.Ability to work in a rapid-paced D2C environment.Industry Experience We PreferD2C | E-commerce | Nutraceuticals | Sports Nutrition | Protein & Supplements | Health & Wellness | FMCG | Consumer BrandsCandidates who have previously worked withsports nutrition, protein, supplement, nutraceutical or wellness brandswill be given preference.Performance ParametersCustomer Satisfaction (CSAT)First Response TimeResolution TATFirst Contact ResolutionQuality ScoreProductivitySLA AdherenceComplaint ResolutionEscalation ManagementWhat We Are Looking ForWe are looking for someone who understands that customer support is not just about answering queries, but abouttaking ownership of customer problems and delivering a positive customer experience .If you have experience managingD2C customer queries through Mail and Chat, understand the expectations of online consumers and can work effectively in a fast-paced environment, we would like to hear from you.Immediate joiners or candidates with a short notice period will be preferred.Location: Gurugram | Work From Office

📌 Customer Support Executive – Mail & Chat Support (Maharashtra)
🏢 BeastLife
📍 Maharashtra