Customer Success Engineer (Data & Automation)Location:Gurugram/Noida(Onsite), 5 days/weekExperience:1-3 YearsJoining Timeline: ImmediateAbout the Role:We are looking for a Customer Success Engineer/Technical Support Engineer to provide technical support toenterprise customers ,troubleshoot production issues, and ensure seamless operation ofcloud-based applications. You will work closely with Engineering, Product, and Customer Success teams toresolve complex technical challengesand deliver an exceptional customer experience.Responsibilities:Troubleshootandresolve production issuesfor enterprise customers.Investigate incidents usingapplication logs ,SQL queries, andmonitoringtools .Perform Root Cause Analysis ( RCA ) and drive issue resolution.SupportREST APIs ,webhooks ,integrations, andauthenticationworkflows .Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.Managecustomer onboarding ,technical implementations, and ongoingproduction support .Create and maintain technical documentation,



troubleshooting guides, and knowledge base articles.Ensure timely resolution ofsupport ticketswhile adhering toSLAs .Requirements:1-3 years of experiencein Technical Support, Product Support, Customer Success Engineering, or Application Support.Robust understanding ofSQLandREST APIs .Experience withPostman ,webhooks, andAPI troubleshooting .Experience withscripting using Python or JavaScript .Exposure to cloud platforms such asAWS ,GCP, orAzure .Familiarity withLinux ,application logs, andproduction incident management .Knowledge ofmonitoring toolssuch as CloudWatch, Datadog, Grafana, or similar.Basic understanding ofDockerandKubernetesis a plus.Excellent analytical, problem-solving, and communication skills.Good to Have:Experiencesupporting SaaS or enterprise software products.Exposure toAI/LLM integrations, workflow automation, or low-code platforms.

📌 Customer Success Engineer (Maharashtra)
🏢 Recro
📍 Maharashtra