ABOUT USDatacultr is a global Digital Operating System for risk management and debt recovery, helping consumer lending, retail, telecom, and fintech organisations expand into the under-penetrated Current-to-Credit and Thin-File segments. We drive collection efficiency, reduce delinquencies, and lower NPLs.We're on a mission to enable 35 million unbanked and under-served consumers to access formal financial services by the end of 2026. Our clients span India, South Asia, South East Asia, Africa, and LATAM. We're headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City. Our development centre is in Gurugram, India.The RoleWe are looking for an experienced Customer Success Manager to own a portfolio of global enterprise accounts across banking, lending, fintech, and telecom. This is a strategic, post-sales role: you will drive product adoption, retention, and account expansion, acting as the trusted advisor between our customers and Datacultr's product, engineering, and commercial teams.You will be the face of Datacultr for your accounts after the deal closes, ensuring customers realise value from the platform, escalations are handled cleanly, and renewals and expansions land on time.Core ResponsibilitiesAccount ownership:Own a portfolio of global enterprise clients across BFSI, lending, fintech, and telecom; act as the primary post-sales point of contact and trusted advisor.Adoption and value realisation:Understand each client’s business goals, map them to Datacultr’s capabilities, and track success metrics that matter to the customer.Executive business reviews:Run QBRs and EBRs with senior client stakeholders, presenting performance data, business outcomes, and roadmap alignment.Retention and renewals:Monitor account health, identify risk signals early,



and drive renewal cycles to close on time and at the right value.Expansion:Identify upsell and cross-sell opportunities (additional products, geographies, use cases) and partner with Sales and Product teams to convert them.Issue resolution and escalation management:Coordinate with Support, Engineering, and Product to resolve technical issues; own communication back to the customer through to closure.Training and enablement:Deliver product walkthroughs, training sessions, and enablement content so client teams use the platform effectively.Reporting and analytics:Track and report on account health, usage, KPIs, and key business outcomes to internal stakeholders and clients.Key Requirements4+ years in Customer Success, Technical Account Management, Implementation, or post-sales account ownership in a B2B SaaS environmentHands-on experience managing enterprise accounts end-to-end, with clear ownership of adoption, retention, and growth outcomesDomain exposure to BFSI, lending, collections, fintech, telecom, or similar regulated enterprise verticalsExperience handling global or multi-geo clients, or strong willingness to operate across India and international time zonesAbility to translate technical concepts for non-technical client stakeholders, and translate business needs into product asksComfortable reading data, dashboards to investigate issues and build a customer storyStrong written and verbal communication; presentable and confident in front of senior client stakeholdersFamiliarity with CRM and Customer Success tooling (Salesforce, HubSpot, or similar)What We OfferOpportunity to shape the future of unsecured lending in emerging marketsDirect exposure to senior stakeholders across global financial servicesCompetitive compensation packageComprehensive health and wellness benefitsA high-velocity, low-bureaucracy environment where good ideas ship the same weekLocation & Work ModelLocation:GurugramClient visits:Work from NCR-based client offices once or twice a weekStart date:Immediate joiners preferred

📌 Customer Success Specialist (Maharashtra)
🏢 Datacultr
📍 Maharashtra