ResponsibilitiesAct as the primary point of contact for client governance and provide a high-touch "Silk Glove Treatment (SGT)" experience to drive successful adoption of AI and automation solutions.Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficienciesAssess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groupsGather, prioritize, and translate client and delivery requirements into explicit functional specifications, partnering with Acuity’s Tech team and Delivery teams for implementationDrive user adoption, engagement, and change management activities to maximize solution utilization and business impactMonitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realizationEstablish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolutionCoordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements,



fixes, and continuous improvementsLead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rolloutPrepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experienceRequired BackgroundPost-Graduation in any stream (technology background preferred)Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementationExperience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.Strong understanding of Banking domain (commercial and investment banking)Passion to help find new technology solutions and drive operational efficienciesStrong stakeholder management, program governance, business analysis, and change management skillsAbility to manage multiple tasks simultaneously and deliver timely resolutionsProficiency in MS Office suite specially Microsoft Excel, Word and Power Point

📌 Associate/Assistant Director - Ai Adoption & Governance (Haryana)
🏢 Acuity Analytics
📍 Haryana