Job description

Post: Operation Manager (Chennai)
Industry: Leading Parcel Service / Logistics
Location: Chennai

Experience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred.

Key Responsibilities:

1. Operations Management

- Oversee daily operational locations in Chennai.
- Ensure effective parcel movement, timely dispatch, delivery, and route optimization.
- Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
- Coordinate with hubs, branch offices, franchise agents, and ground staff.

1. Franchise Network Management

- Manage, support, and monitor franchise partners.
- Ensure franchise adherence to operational guidelines and business performance targets.
- Conduct regular meetings, audits, and service quality checks.
- Support franchisee onboarding, training, and performance improvement.

1. Team Handling & Staff Management

- Plan workforce allocation, productivity improvement, and performance monitoring.
- Provide training, motivation, and guidance to ensure operational excellence.

1. Business Development & Revenue Growth

- Identify new business opportunities, partner development,



and volume growth.
- Work closely with senior management to achieve monthly and annual revenue targets.
- Implement strategies to improve market share and customer base.

1. Travel & Field Operations

- Conduct field audits, client visits, and franchise reviews.

1. MIS, Reporting & Compliance

- Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.

Key Skills Required:

- Strong leadership and people management skills
- Hands-on experience in logistics/courier/parcel operations
- Excellent communication and franchise management abilities
- Ability to work under pressure and handle large teams
- Strong analytical and problem-solving skills
- Target-driven with robust business acumen

Qualifications:

- Any Graduate (MBA preferred)
- Minimum 5 years of experience in parcel operations required.

Salary:

Maximum gross up to 7 LPA

If your experience suits our JD,Pl share your updated resume to (phone hidden)

Role: Operations Manager

Industry Type: Courier / Logistics

📌 Operation Manager (Chennai)
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Chennai