Job description

AGM / DGM Operations

Location: Coimbatore (Must be HQ at Coimbatore)
Language: Hindi is mandatory

Experience: Relevant senior-level operations experience in the parcel/logistics industry

Job Summary

We are looking for an experienced AGM / DGM Operations to lead and manage end-to-end operations for a leading parcel service company in Coimbatore. The ideal candidate should have strong exposure to Pan-India operations and/or operations across major cities, with proven expertise in managing large teams, hubs, service quality, productivity and operational profitability.

Key Responsibilities

Operations Management

- Manage end-to-end parcel/logistics operations across assigned locations.
- Drive operational performance, productivity, service quality and cost efficiency.
- Ensure smooth functioning of hubs, branches, delivery operations and associated facilities.
- Monitor daily operational KPIs and take corrective actions to achieve targets.
- Ensure timely pickup, processing, movement and delivery of shipments.

Pan-India / Multi-City Operations

- Must have experience managing operations across Pan-India or major Indian cities.
- Coordinate with regional/zonal teams and central operations.
- Standardize processes and best practices across multiple locations.
- Manage operational challenges involving high shipment volumes and multiple stakeholders.

Team & People Management

- Lead large teams of operations, hub and delivery personnel.
- Build a performance-driven culture and improve employee productivity.
- Manage manpower planning, recruitment, training and performance evaluation.
- Develop second-line leadership and operational talent.

Business & Cost Management





- Drive operational profitability through effective manpower, route and resource utilization.
- Control operating costs without compromising customer service.
- Monitor productivity, capacity utilization and other critical operational metrics.
- Support business growth through scalable and effective operating processes.

Customer Service & Quality

- Ensure adherence to defined service-level agreements and delivery timelines.
- Monitor customer complaints, escalations and service failures.
- Identify root causes and implement sustainable corrective actions.
- Improve customer experience and operational service quality.

Compliance & Process Excellence

- Ensure compliance with company policies, SOPs and statutory requirements.
- Strengthen operational controls and minimize losses, damages and shipment exceptions.
- Drive continuous improvement and process optimization initiatives.

Candidate Profile

- Graduate/Postgraduate with strong operations experience.
- Significant experience in parcel, courier, express logistics, e-commerce logistics or similar industries.
- Proven experience in Pan-India operations or operations across major cities is mandatory.
- Strong leadership experience managing large and geographically distributed teams.
- Excellent understanding of hub, sortation, transportation and last-mile operations.
- Strong analytical, problem-solving and decision-making skills.
- Hindi language proficiency is mandatory.
- Willingness to travel extensively as required.

Industry: Leading Parcel / Courier / Logistics Company

Mandatory: Hindi + Pan-India/Major City Operations Experience

If your expeience suits our JD, Pl share your updated resume to (phone hidden)

📌 AGM / DGM Operations-Coimbatore
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Coimbatore