Key Responsibility Areas (KRA) for Project Manager – BeFiSc.com (KYC/KYB API Business)
1. API Understanding and Operational Oversight
Objective: Ensure seamless understanding and monitoring of all APIs integrated and offered by BeFiSc.
1. 1.
Comprehensive API Knowledge:
- Understand complete API lifecycle including:
- Request-Response flows
- Authentication protocols used (API keys, tokens, etc.)
- Typical transaction volume and daily usage trends
- Retry logic and rate limits
- Error and exception handling mechanisms
1. 2.
API Source Mapping & Status Codes:
- Maintain detailed documentation of:
- API sources (internal vs third-party)
- Status code references and explanations
- Output field definitions with response structure clarity
1. 3.
API Uptime/Downtime Management:
- Track: - Real-time API health
- Scheduled downtimes and outages
- Root cause analysis (RCA) of unplanned outages
- Escalation logs and resolutions
1. Vendor API & Contractual Alignment
Objective: Ensure complete transparency and control over vendor integrations and contracts.
1. 1.
Vendor API Documentation:
- For each vendor, maintain:
- API input/output documentation
- Status code mappings
- Field-by-field data comparison with BeFiSc output standards
1. 2.
Multi
- Vendor API Comparison:
- For APIs sourced from multiple vendors:
- Input/output field mapping
- Pricing per transaction or package
- Performance benchmarks (response time, downtime)
- Error response quality
1. 3.
Contractual Compliance:
- Validate that:
- All active vendor services are covered under valid contracts
- Clauses around SLA, penalties, and support are adhered to
- Regular renewals and amendments are tracked
1. Support Request & Incident Management
Objective: Proactively manage and resolve client technical concerns and improve API experience.
1. 1.
Incident Monitoring:
- Identify APIs with:
- Maximum recurring downtime
- High-volume technical tickets
- Common patterns of failure (timeouts, invalid responses, etc.)
1. 2.
Client Usage Customization:
- Maintain matrix of:
- Client-specific API configuration (timeout, retries, security protocols)
- Unique error logs and recovery actions
1. 3.
Prioritised Support Handling:
- For all incoming client tickets:
- Assign severity levels
- Define resolution SLA
- Ensure feedback loop with client post-resolution
1. Daily API Monitoring & Quality Checks
Objective: Deliver consistent, reliable API performance by leveraging proactive monitoring.
1. 1.
Health Monitoring Protocol:
- Set up dashboards to track:
- API latency and throughput
- Uptime reports per API
- Alert mechanism for anomalies (latency spike, high failure rate)
1. 2.
Validation & Testing:
- Ensure daily:
- Sample transaction validation
- Output field accuracy
- Broken field or missing parameter identification
1. Sales Requirement & API Customisation Management
Objective: Bridge sales team expectations with technical feasibility in a structured manner.
1. 1.
Request Classification:
- Categorise incoming requirements as:
- R&D; Exploration
- Customisation/Enhancement of existing API
- Integration of current third-party API
1. 2.
Priority Assessment:
- Evaluate each request on:
- Expected revenue impact
- Strategic market value
- Reusability for future clients
1. 3.
Development Pipeline Coordination:
- Maintain: - Product backlog with timelines
- Inter-department coordination for feasibility analysis
- Feedback loop with sales for progress update
Reporting & Review Mechanism:
- Weekly report to leadership covering:
- API performance summary
- Client support metrics
- Vendor issue tracker
- Pending and resolved sales API requests
- Monthly strategic review to align on improvements and roadmap.