Target: Newcomer with retail experience, highly trainable, eager to learn.

Compensation: 30,000 — 35,000 / month (CTC: 4.5 Lakhs)

Role Overview:

We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of

contact for leads coming from our digital platforms (social media, website, emails). Your goal is to

make a great first impression, capture the customer's requirements, and keep them engaged

through their preferred communication channel until they are ready to talk to our core sales team.

Key Responsibilities:

- Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding

promptly.

- Personalized Communication: Reach out to leads via their preferred method—whether that is a

phone call, Whats App chat, or video call.

- Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without

pushing for a hard sale.





- Consistent Follow-up: Keep in touch with leads regularly, providing them with helpful information

to keep their interest warm.

- Sales Handover: Identify when a customer is showing robust buying signals and smoothly transfer

the lead to our Senior Sales Representatives for technical discussions and closing.

- CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in

our system.

Requirements:

- 1 to 2 years of experience in retail, customer service, or basic inside sales.
- Excellent written and verbal communication skills.
- High empathy and patience to handle customer inquiries.
- Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.

📌 Online Sales Executive (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad