Project Role: Custom Software Engineering Lead
Project Role Description: Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills: Service Now IT Operations Management (ITOM), Service Now IT Service Management (ITSM)
Good to have skills : NA
Minimum 15 year(s) of experience is required

Educational Qualification: 15 years full time education

Project Role Description :
Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture.

Ensure alignment of solution to client s organization goals.

Must have skills: Service Now IT Operations Management (ITOM)

Valuable to have skills: Service Now IT Service Management (ITSM)

Minimum 12 year(s) of experience is required

Educational Qualification: 15 years full time education

Job Summary
We are looking for an experienced Service Now Technical Architect to lead the architecture, design, and implementation of enterprise Service Now solutions, with a primary focus on Configuration Management Database (CMDB), IT Operations Management (ITOM), Discovery, and the Automated Test Framework (ATF).
The ideal candidate will define platform architecture, establish governance and best practices, ensure CMDB health, design scalable integrations, and guide technical teams through enterprise implementations and platform modernization initiatives.
Key Responsibilities
Architecture & Solution Design
Define the overall Service Now technical architecture and implementation roadmap.
Design scalable, secure, and high-performing Service Now solutions aligned with enterprise architecture.
Lead solution design workshops with business and technical stakeholders.
Produce architecture documents, solution designs, and technical specifications.

Ensure adherence to Service Now best practices and platform governance.

CMDB
Design and govern enterprise CMDB architecture.
Define CI classes, relationships, identification rules, and reconciliation strategies.
Implement and optimize the Identification and Reconciliation Engine (IRE).
Establish CMDB governance, lifecycle management,



and data quality processes.
Drive adoption of the Common Service Data Model (CSDM).

Monitor and improve CMDB health, completeness, correctness, and compliance.

ITOM

Architect and implement ITOM capabilities including: Discovery

Service Mapping
Event Management
Operational Intelligence
Cloud Discovery
Orchestration
Define infrastructure monitoring and event correlation strategies.

Optimize ITOM performance and scalability.

Discovery
Design Discovery architecture across on-premises and cloud environments.
Configure and optimize MID Server deployments.
Develop and maintain Discovery schedules, patterns, probes, and sensors.
Troubleshoot Discovery issues and improve coverage and accuracy.

Integrate Discovery with enterprise infrastructure tools.

ATF (Automated Test Framework)
Define enterprise testing strategies using ATF.
Establish reusable automated test suites for regression testing.
Integrate ATF into CI/CD and release pipelines.

Drive quality assurance and release validation through automation.

Platform Architecture
Define platform standards, reusable components, and coding guidelines.
Review customizations to minimize technical debt.
Lead platform upgrades and release planning.

Ensure high availability, performance, and scalability.

Integration

Architect integrations using: REST APIs

SOAP APIs
Integration Hub
MID Server
Import Sets
Transform Maps

Design secure integration patterns with enterprise systems such as monitoring tools, cloud platforms, directory services, and asset management solutions.

Leadership
Mentor developers, administrators, and technical leads.
Conduct architecture reviews and code reviews.
Provide technical guidance throughout project delivery.
Collaborate with enterprise architects, infrastructure teams, and business stakeholders.
Required Technical Skills
Service Now Platform
Advanced scripting (Java Script, Glide API)
Business Rules
Script Includes
Flow Designer
Integration Hub
Scoped Applications
Service Catalog




ACLs
UI Policies
UI Actions
CMDB
CMDB Architecture
CI Modeling
CSDM
IRE
Reconciliation Rules
Data Certification
CMDB Health Dashboard
ITOM
Discovery
Service Mapping
Event Management
Operational Intelligence
Cloud Discovery
Orchestration
MID Server
Discovery
Discovery Patterns
Probes & Sensors
Credentials Management
Schedule Design
Troubleshooting and Optimization
Testing
Automated Test Framework (ATF)
Regression Testing
Test Automation
Release Validation
Integration
REST
SOAP
Integration Hub
LDAP
SCCM
Microsoft Intune
VMware
AWS
Azure
GCP
Dev Ops
Git
Jenkins
CI/CD Pipelines
Update Sets
Source Control Integration
Preferred Certifications
Service Now Certified System Administrator (CSA)
Service Now Certified Application Developer (CAD)
Service Now Certified Technical Architect (CTA) (highly preferred, if achieved)
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – Service Mapping
ITIL Foundation or ITIL 4 Managing Professional
Soft Skills
Strong architecture and solution design expertise
Excellent stakeholder management and communication
Leadership and mentoring capabilities
Strategic thinking and problem-solving
Experience leading globally distributed teams
Ability to influence technical direction and governance
Key Deliverables
Enterprise Service Now architecture and roadmap
CMDB governance framework
ITOM and Discovery solution architecture
Automated testing strategy using ATF
Integration architecture and security design
Technical standards and reusable design patterns
Performance optimization recommendations
Architecture documentation and review artifacts
Nice to Have
Service Operations Workspace implementation
IT Asset Management (ITAM)
Software Asset Management Professional (SAM Pro)
Hardware Asset Management (HAM Pro)
Cloud management and automation
AI-powered Service Now capabilities (such as predictive intelligence and virtual agent integrations)

Experience with large-scale enterprise Service Now transformations

Additional Information:

- The candidate should have minimum 12 years of experience in Service Now IT Operations Management (ITOM).
- This position is based at our Pune office.
- A 15 years full time education is required.

📌 Custom Software Engineering Lead (Hyderabad)
🏢 Accenture
📍 Hyderabad