Customer Support Executive

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 ₹ 2,00,000 /year

Experience

1 year(s)

1 year(s)

Apply By

16 Sep' 26

Posted 1 day ago

Job

Be an early applicant

About the job

ChikuPiku is a fast-growing children's content and e-commerce brand, loved for its creativity, thoughtful storytelling, and a strong parent community. With high trust and repeat engagement, we're at an exciting stage where customer experience plays a key role in driving growth, and we're looking for someone who can help us delight our users at every touchpoint.

As a 'Customer Support Executive', you will be the friendly and reliable voice of ChikuPiku, ensuring our parent community receives prompt, helpful, and empathetic support. You will resolve queries and provide product guidance.

Key responsibilities:

1. Respond promptly and professionally to customer queries via email, chat, social media, and phone.
2. Resolve issues related to orders, payments, delivery, and product usage.
3. Document and escalate recurring issues to relevant teams for process improvement.
4. Collaborate with content, product, and operations teams to provide accurate information.
5. Contribute ideas to improve customer experience and engagement.

Shift timings:

Monday to Friday: 9:30 AM to 6:30 PM
Saturday: 9:30 AM to 2:00 PM

Skill(s) required

Customer Support Effective Communication English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Hindi Proficiency (Written) Marathi Proficiency(Spoken) Marathi Proficiency(Written)





Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Pune only

Other requirements

1. Excellent communication skills, both written and verbal. [English & Marathi Language is Mandatory]

2. Patience, empathy, a polite nature, and problem-solving abilities.

3. Ability to handle multiple queries efficiently in a quick-paced environment.

4. Basic computer skills; familiarity with CRM tools is a plus.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,00,000 /year

Number of openings

2

About OneZeroEight Brandcomm Private Limited

At OneZeroEight, we specialize in designing and developing cutting-edge, reliable, high-quality solutions and value-added professional services. Our goal is to empower customers worldwide with smarter ways to enhance productivity and competitiveness. We offer comprehensive brand strategy and corporate identity programs, guided by insightful studies that drive communicative design and seamless implementation.

Activity on Internshala

Hiring since May 2023

5 opportunities posted

1 candidate hired

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📌 Customer Support Executive (Pune)
🏢 OneZeroEight Brandcomm Private
📍 Pune