"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

- Location

Bengaluru

- Employment type

Full Time Permanent

- Department

Finance, Accounting & Tax

- Deadline

2026-08-24

Candidate profile (title) Who you are

Candidate profile (text) - Default language Owner of knowledge quality, governance and learning effectiveness across OSS Finance & Procurement. You ensure that critical process knowledge remains current, accessible and trusted while creating a solid learning ecosystem that supports operational excellence, onboarding success and future AI-enabled capabilities. Act as the bridge between operations, learning and continuous improvement by converting operational knowledge into scalable organizational capability.

What we're looking for

University degree and 3-5 year of related experience, or minimum 7 years of related experience

Key responsibilities (title) A day in your life with us

Key responsibilities (text) • Establish and maintain a single source of truth for all Finance & Procurement knowledge assets, ensuring accuracy, accessibility and governance

- Maintain and continuously improve OSS Finance & Procurement knowledge assets, ensuring information is accurate, accessible and aligned with current operations.
- Own the quality,



governance and lifecycle management of DTPs, process documentation, training materials and knowledge articles.
- Establish and maintain a structured review process to ensure documentation remains current and compliant with governance standards using tools that ensure clear audit trails
- Establish license to operate framework for OSS users (as part of onboarding into shared services)..
- Collaborate with process teams and OSS stakeholders to identify and address training requirements. Work closely with Business Support teams to identify knowledge gaps and ensure a closed loop process from issue identification to knowledge updates.
- Enable the development of AI-ready knowledge by ensuring content is structured, standardized and searchable.

Knowledge Management specific responsibilities

- Own governance, quality assurance and lifecycle management of all OSS DTPs, process documentation and knowledge assets.
- Define, maintain and continuously improve documentation standards, templates and quality criteria for DTPs and knowledge content.
- Review and assess DTPs and knowledge assets against established quality, compliance and usability standards, ensuring consistency across OSS.




- Maintain the Single Source of Truth for Finance & Procurement knowledge and learning content.
- Ensure timely review, approval and refresh cycles for all knowledge assets, including tracking compliance with documentation governance requirements.
- Facilitate the creation and maintenance of onboarding curricula, training plans and licence-to-operate requirements for OSS employees.
- Drive closed-loop learning by translating support cases, audit findings, process changes and operational improvements into updated documentation and learning content.
- Build and maintain AI-ready knowledge structures that support future automation, search and self-service capabilities.
- Track and report knowledge quality, documentation compliance, review-cycle adherence and onboarding effectiveness metrics.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!

📌 Knowledge Delivery Specialist (Bengaluru)
🏢 Ikea
📍 Bengaluru