We are looking for a compassionate and well-organized Patient Care Coordinator to support patient engagement and coordination activities. The role focuses on patient communication, follow-ups, digital coordination, and documentation while ensuring compliance with healthcare standards. Candidates with a healthcare background and comfort with Excel, social media, online meetings, and WhatsApp-based patient communication are strongly preferred.

Key Responsibilities:

- Conduct patient reminder and follow-up calls to support treatment continuity and patient adherence.
- Engage patients empathetically and build trust-based, long-term relationships.
- Manage and monitor WhatsApp patient groups for wellness updates, and engagement activities, as per company guidelines.
- Coordinate and support online webinars for patient holistic wellbeing, including scheduling, invitations, reminders, and basic technical support.
- Assist in managing patient registrations and attendance for webinars and digital wellness sessions.
- Act as a point of contact for patients during webinars to address coordination-related queries.
- Maintain accurate patient interaction records, follow-up trackers, and engagement reports using MS Excel.
- Document feedback and participation insights from wellness initiatives and webinars.




- Participate in and assist with online meetings with internal teams and healthcare professionals.
- Ensure all patient communication complies with company SOPs, confidentiality standards, and regulatory guidelines.

Requirements:

- Diploma or Degree in Pharmacy, Nursing, Life Sciences, or any healthcare-related field.
- 1–3 years of experience in patient care, healthcare coordination, wellness programs, or pharma/nursing support roles.
- Working knowledge of MS Excel for data tracking and reporting.
- Comfortable handling online meeting platforms (Zoom, Google Meet, MS Teams).
- Experience managing WhatsApp-based patient communication or support groups.
- Excellent communication and interpersonal skills.
- High level of empathy, patience, and patient-centric mindset.
- Passion for patient wellbeing and holistic care initiatives.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Advantages:

- Leave encashment
- Provident Fund

Application Question(s):

- Have you supported or coordinated online webinars or virtual wellness sessions (scheduling, reminders, attendance, or coordination)?

Experience:

- patient support, healthcare coordination, wellness programs: 1 year (Required)

Work Location: In person

📌 Patient Care Coordinator (India)
🏢 NARANG BIOTEC
📍 India