Shift Timings: Any 9-hour shift between 9AM - 9PM IST
Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off)
Salary: ₹16,000 - ₹20,000 in-hand + Incentives up to ₹2,000
About the Company:
Datastraw Technologies works closely with fast-growing direct-to-consumer brands to manage and optimize their business operations through a blend of technology and service excellence. We support digital-native companies by handling critical customer-facing functions that allow brands to focus on growth. Our expertise includes customer experience management, customer loyalty and retention strategies, and sales support operations. We primarily collaborate with brands operating in the health, wellness, and lifestyle industries, helping them deliver consistent, high-quality interactions across customer touchpoints.
About the Role:
We are looking for Sales Agents (Voice Process) to work with a well-known direct-to-consumer wellness brand. This role involves engaging with potential customers who have shown interest but did not complete their orders. You will assist customers with order completion, available offers or discounts, and general inquiries, while also handling customer retention and feedback calls to enhance overall customer experience and conversion.
Responsibilities:
- Conduct 100-120 outbound calls per day to engage customers with uncompleted purchases.
- Support customers complete orders and apply offers.
- Assist customers with delivery and payment-related queries.
- Conduct follow-up and feedback calls to improve repeat sales.
- Engage with customers using email and chat channels as required.
- Record call outcomes accurately and keep CRM data up to date.
- Meet daily closure goals of 15-20 confirmed orders.
Requirements:
- Minimum 6 months to 1 year in customer service or telesales/voice processes
- Clear and confident communication in Hindi & English; multilingual ability preferred.
- Proven persuasion skills with a problem-solving mindset.
- Comfortable in a fast-paced, target-driven work environment.
- Must have personal laptop/desktop with webcam and a stable internet connection.
- Willing to work rotational shifts, including Sundays and public holidays.
Why Join Us?
- Incentive-based rewards linked to individual performance.
- Growth opportunities with ongoing learning support.
- Gain experience across well-known, high-growth D2C companies
- A cooperative environment that promotes continuous improvement.