Job Summary

Responsible for managing the hospital reception desk, attending to patients and visitors, handling enquiries, coordinating appointments, and ensuring smooth front-office operations with professional and courteous service.

Key Responsibilities

- Welcome and assist patients, attendants, visitors, and doctors professionally.
- Attend incoming calls and provide accurate information regarding hospital services.
- Register new and existing patients and verify basic patient details.
- Schedule and coordinate patient appointments and consultations.
- Guide patients to the appropriate department, doctor, or service area.
- Coordinate with billing, laboratory, pharmacy, nursing, and other departments.
- Maintain proper records of appointments, enquiries, and patient-related information.
- Handle patient enquiries and complaints courteously and escalate issues to the concerned department when required.
- Provide information about hospital facilities, visiting hours, services, and procedures.
- Maintain confidentiality of patient and hospital information.
- Ensure the reception area is clean, organized, and professionally maintained.
- Support admission, discharge, and other front-office processes as assigned.
- Maintain proper handover and communication between shifts.
- Follow hospital rules, SOPs, safety requirements, and patient-care standards.




- Perform any other duties assigned by the Reporting Manager / Management.

Qualification

- Any Degree / Diploma.
- Diploma or certification in Hospital Administration / Front Office Management will be an added advantage.

Experience

- 0–3 years of experience in hospital reception / front office / customer service.
- Freshers with good communication and interpersonal skills may also be considered.

Skills & Competencies

- Good communication and interpersonal skills.
- Basic computer knowledge and MS Office skills.
- Knowledge of hospital software / HIS is preferred.
- Good telephone etiquette.
- Patient-friendly and service-oriented approach.
- Good coordination and problem-solving skills.
- Ability to handle multiple tasks during busy hours.
- Professional appearance and valuable grooming.
- Ability to work in shifts, including weekends and holidays as required.

Key Performance Indicators (KPIs)

- Patient/visitor satisfaction.
- Appointment and registration accuracy.
- Telephone and enquiry handling efficiency.
- Timely coordination with concerned departments.
- Accuracy of front-office records.
- Compliance with hospital SOPs and confidentiality requirements.

Benefits:

- Paid time off

Work Location: In person

📌 Front Office Executive (Receptionist) (India)
🏢 Sree Saran Medical Center
📍 India