eClerx is hiring Customer Service Executives for its Altice IB and TSX Voice Process in Airoli, Navi Mumbai.

The role involves handling customer interactions over voice, understanding customer requirements, providing appropriate assistance, and ensuring a professional customer experience. This opportunity is suitable for candidates looking to build or grow their career in the International Voice / Customer Service / BPO industry.

Key Responsibilities

- Handle customer interactions through voice communication.
- Understand customer queries and provide accurate information or assistance.
- Resolve customer concerns professionally and efficiently.
- Maintain a high standard of customer service throughout the interaction.
- Follow defined process guidelines, quality standards, and compliance requirements.
- Document relevant customer information and interaction details accurately.
- Work collaboratively with team members and support overall process objectives.
- Maintain professionalism and effective communication during customer interactions.

Compensation & Benefits

- CTC: ₹20,100 per month
- In-Hand Salary: ₹18,150 per month
- Night Shift Allowance: ₹4,000 per month
- Approx. Monthly In-Hand: ₹22,150 before applicable deductions/adjustments
- Performance Incentive: Up to ₹7,000 per month based on performance
- Client Quarterly Incentives: Applicable as per eligibility
- Medical Insurance: Coverage up to ₹3 Lakhs
- Transportation: Home Pickup & Home Drop facility available

Applicable Deductions

- ESIC: ₹350
- Transportation: ₹1,600

Shift Details

- Login Window: 4:30 PM to 1:30 AM
- Shift Duration: 9 hours
- The assigned shift will fall within the above-mentioned login window.




- Candidates should be comfortable working evening/night shifts.

Candidate Profile

We are looking for candidates who demonstrate:

- Good verbal and written communication skills.
- Customer-focused approach and professional attitude.
- Ability to understand and respond to customer queries effectively.
- Willingness to work in evening/night shifts.
- Ability to work in a process-driven workplace.
- Good interpersonal and problem-solving skills.

Relevant experience in International Voice, Customer Service, BPO, Contact Centre, Telecom, or Voice Process will be an advantage.

Hiring Process

The selection process consists of 3 interview rounds and is designed to be completed quickly.

Selection Timeline: Candidates may complete the selection process within 1 day, subject to interview performance and business requirements.

Joining: Immediate joiners are preferred.

Why Join eClerx?

- Competitive fixed compensation
- Additional night shift allowance
- Performance-based monthly incentives
- Quarterly client incentives
- Company-provided pickup and drop
- Medical insurance coverage
- Opportunity to develop a career in an international voice process
- Structured and professional work environment

Job Details

Job Title: Customer Service Executive
Process: Altice IB & TSX Voice
Location: Airoli, Navi Mumbai
Employment Type: Full-Time
Shift: Evening/Night Shift
Work Mode: Work from Office
Joining: Immediate

Interested candidates can apply through Indeed. Shortlisted candidates will be contacted for the next steps.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund

Language:

- English (Required)

Shift availability:

- Night Shift (Required)

Work Location: In person

📌 Customer Service Executive (International) (India)
🏢 eClerx
📍 India