Inbound Sales Executive – US IT Services

Company: Ace Web Solutions
Location: CXO Suites, IT Park, Panchkula
Job Type: Full-Time | Work From Office
Salary: ₹25,000 – ₹40,000 per month + Performance-Based Incentives
Experience: 2–5 Years
Process: US IT Services / US Client Operations

About the Role

Ace Web Solutions is looking for an experienced Inbound Sales Executive to handle incoming sales inquiries and convert qualified leads into customers for our US IT services.

The ideal candidate should have experience in IT services sales, Managed Service Provider (MSP) sales, technical sales, or residential IT sales, with the ability to understand customer requirements, recommend suitable solutions, handle objections, and close sales.

This is a US-facing sales role, so excellent spoken and written English, professional communication, and the ability to confidently communicate with American customers are essential.

Key Responsibilities

- Handle inbound calls, leads, and sales inquiries from US customers.
- Understand customer requirements and identify suitable IT service solutions.
- Handle sales for both residential customers and B2B/MSP customers.
- Explain IT support, managed IT services, technical support, and related solutions to customers.
- Qualify incoming leads and identify genuine sales opportunities.
- Understand customer pain points and recommend appropriate services.
- Prepare and communicate service quotations and pricing.
- Handle customer objections and negotiate effectively to close sales.
- Follow up with interested and pending leads to maximize conversions.
- Maintain accurate lead, customer, and sales information in the CRM.
- Coordinate with technical support, dispatch, and operations teams when required.
- Meet monthly sales, conversion, revenue, and customer acquisition targets.
- Maintain professional communication and a high-quality customer experience throughout the sales process.

What We're Looking For

- 2–5 years of experience in sales, preferably in IT services, MSP,



technical sales, or a similar setting.
- Experience selling to US residential customers and/or B2B customers.
- Experience in Managed IT Services / MSP sales will be highly preferred.
- Bachelor's degree in any relevant discipline.
- Excellent command of spoken and written English — Mandatory.
- Strong understanding of professional US customer communication and business etiquette.
- Strong sales, negotiation, objection-handling, and closing skills.
- Ability to understand customer requirements and recommend suitable solutions.
- Experience working with CRM and sales management systems.
- Strong lead follow-up and conversion skills.
- Target-oriented with strong ownership and accountability.
- Excellent communication, interpersonal, and relationship-building skills.
- Willingness to work according to US business hours and assigned shifts — Mandatory.

Preferred Experience

Candidates with experience in any of the following will be preferred:

- Managed Service Providers (MSP)
- US IT Services
- IT Support / Technical Support Sales
- Managed IT Services
- Residential IT Services
- Computer and Network Services
- Technical Sales
- US B2B Technology Sales
- IT Solutions Sales
- Customer Service with Sales / Upselling Responsibilities

Key Performance Areas

The successful candidate will be measured on:

Lead Conversion | Sales Revenue | Closing Rate | Customer Acquisition | Follow-Up | Average Deal Value | Customer Experience | Target Achievement

Compensation & Incentives

Salary: ₹25,000 – ₹40,000/month + Performance-Based Incentives

Incentives will be based on sales performance, successful conversions,



revenue generated, and achievement of monthly targets, providing candidates with the opportunity to increase their overall earnings based on performance.

Mandatory Work RequirementsWork From Office

This is a Work From Office (WFO) position supporting US IT Services / US Client Operations.

Candidates must be willing and able to work from the office according to their assigned shift.

Shift Flexibility

Candidates must be comfortable working in any of the following shifts:

- 5:00 PM – 12:00 AM
- 5:00 PM – 2:00 AM
- 7:00 PM – 4:00 AM
- 9:00 PM – 6:00 AM
- 12:00 AM – 9:00 AM
- 3:00 AM – 12:00 PM

Flexibility to work the assigned shift is mandatory.

Working Environment

- Location: CXO Suites, IT Park, Panchkula
- Work Mode: Work From Office
- Process: US IT Services / US Client Operations
- Experience: 2–5 Years
- Salary: ₹25,000 – ₹40,000/month + Performance-Based Incentives
- English Fluency: Mandatory
- IT / MSP Sales Experience: Preferred
- US Customer Experience: Preferred
- Shift Flexibility: Mandatory

Opportunity to work closely with sales, technical support, dispatch, and operations teams and contribute directly to the growth of a US-focused IT services business.

Why Join Ace Web Solutions?

Join a growing technology services organization supporting customers and businesses across the United States. This role offers the opportunity to build strong experience in US IT services and MSP sales, work directly with American customers, earn performance-based incentives, and grow within a US-focused sales operation.

Apply now if you have strong sales skills, excellent English communication, relevant IT/MSP or technical sales experience, and the ability to confidently handle and convert US inbound sales opportunities.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off

Work Location: In person

📌 Inbound Sales Executive (Panchkula)
🏢 Ace Web Solutions
📍 Panchkula