Prayatna is looking for a cordial, empathetic, effective, and organised Medical Telecaller to be the first point of contact for clients and their families. The role involves handling enquiries from calls, Meta, Google Ads, chatbots, and other channels, understanding client needs, coordinating appointments, and ensuring timely follow-ups.

Key Responsibilities

- Handle all incoming enquiries from organic calls, Meta/Facebook/Instagram, Google Ads, website, chatbot, and other sources.
- Respond to missed/unattended calls within the specified response time.
- Understand client concerns through active listening and identify the appropriate department, professional, consultation, or assessment.
- Clearly explain Prayatna's services, departments, assessments, procedures, and relevant processes to clients.
- Schedule and coordinate consultations, assessments, evaluations, and appointments of respective departments.
- Make timely confirmation and follow-up calls to prospective and existing clients.
- Collect all necessary basic client information accurately and update the tracker/CRM without delays.
- Ensure every enquiry has a clear status, next action,



and follow-up date.
- Coordinate with relevant departments to ensure reports/documents are delivered to clients on time, and follow up internally on pending reports.
- Handle routine client concerns professionally and escalate complaints, sensitive matters, clinical queries, or issues beyond the role to the appropriate senior.
- Maintain confidentiality of all client information.
- Prepare daily/weekly/monthly call and enquiry reports, including enquiries, missed calls, follow-ups, appointments, pending leads, sources, and outcomes.
- Identify recurring client concerns or operational issues and bring them to the attention of the reporting authority.
- Coordinate with front-office, clinical, administrative, and other teams to ensure a smooth client experience.
- Stay updated about Prayatna's services, professionals, schedules, processes, and policies.
- Ensure all commitments made to clients are recorded and followed through.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Tele Caller Executive (India)
🏢 Prayatna Centre for Child Development
📍 India