Title

Senior Executive- Customer Support

Location

Thane

Job Summary

Admissions of ICU, Ward, Minor OT Procedures admission & estimation, Casualty OPD Billing MIS.

Job Profile

Admissions:

- Doing all casualty patients ICU & Ward admission from casualty billing desk. Explaining patients relative about admission process and bed charges, refund policies.
- Explaining about TPA/Cashless process and about security deposit.
- Arranging bed as per relative request.
- Ensuring about bed readiness and ICU bed number confirmation from respective department.
- Explaining about hospital rules and policies during time of admission.
- Guiding relative for cashless or corporate facilities.
- Looking after patient shifting from casualty and time tracking
- Giving stat emergency surgeries clearance (PAMI/RTA) at one point of time since it is life saving situation with the confirmations from senior with taking proper undertaking from relative about payment clearance status.
- Taking undertaking/consent from insurance patients.
- Minor OT:
- Giving minor OT procedure estimation after confirming with doctors over phone. Explaining about all procedure charges.
- Taking initial surgery deposit and giving clearance to casualty staff.
- Preparing final bill for the same patients.
- Casualty OPD Billing:




- Casualty Billing including Pharmacy/Consumable/Radiology and consultation.
- Following employee billing policies.
- Submitting total cash to cahier daily as per userwise scroll.
- IV Injection co-ordination:
- Filtering IV injection patient if it is less than 30 minutes guiding to casualty staff or CMO.
- If more than 30 minutes coordinating in stem cell for bed and sifting.
- Doing admission in stem cell bed from casualty and once it is done doing final billing also with final confirmation from concern staff in stem cell department.
- Mass Casualty:
- Doing all patients registration rapidly.
- Keeping track of relative about their billing and information.
- MIS Report:
- Preparing admission tracking daily.
Preparing IV injection tracking daily.

Skills

MS Office proficiency

Effective interpersonal communication skill and presentation skills

Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities; Managing multiple tasks. Problem solving attitude.

Experience

More than 5 years in same field.

Qualification

Graduate from any stream

Reporting

Senior Manager / Manager – Billing – Customer Support

📌 Executive (Customer Support)- Front Office (India)
🏢 Jupiter Hospital
📍 India