To develop and deliver codes for the work assigned in accordance with time| quality and cost standards.
SERVICE DESK SPECIALIST WITH MONITORING EXPERIENCE
Key Responsibilities
1. To develop the codes for the project as per work assignation.
2. To maintain the existing project and resolving the issues occurring in the existing project.
3. To work upon the new requests raised by the client and develop those features.
4. Documentation work.
SERVICE DESK SPECIALIST WITH MONITORING EXPERIENCE
Skill Requirements
SERVICE DESK SPECIALIST WITH MONITORING EXPERIENCE
Other Requirements
Job Description : wledge in ITSM tools like service now, Remedy and monitoring of alerts. · In depth Knowledge on MS office suit · Escalate complex problems to appropriate support specialists · Troubleshoot client software and basic network connectivity problems · Identify, evaluate and prioritize customer problems and complaints · Should have robust verbal / written communication. · Should have very good knowledge in English. · Excellent interpersonal skills with the ability to influence both I.T.
and the business Role – · Incident management and Alert monitoring. · Providing, Phone, email and chat support to end users · Documenting the issue, resolution and maintaining the Knowledgebase · Creating and maintaining the knowledgebase about the issues that they are handling. · Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate · Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions. · Should be able to work in an on-site/off-shore model – ensuring seamless communication with the offshore team to achieve service Levels · Able to work well with little direction and in a team atmosphere · Ability to triage effectively under pressure