Job Description:

- We are seeking a highly skilled Google CCAI Developer with hands on experience in designing developing and implementing enterprise grade Conversational AI solutions using the Google Cloud ecosystem
- The ideal candidate will have expertise in Dialogflow CX Conversational AI Python based integrations API orchestration and cloud native application development
- Experience in contact center transformation virtual agent modernization and migration projects from legacy IVR chatbot platforms to Google CCAI is highly preferred

Key Responsibilities:

- Design develop and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI CCAI
- Build voice and chat automation solutions for customer service sales technical support billing payments account management and other contact center use cases
- Configure and manage intents entities routes flows pages fulfillment session parameters and event handlers




- Develop reusable conversation components and enterprise chatbot frameworks
- Required Technical Skills
- Google CCAI Technologies
- Google Contact Center AI CCAI
- Dialogflow CX
- Conversational AI
- Virtual Agent Development
- Contact Center Automation

Technical Requirements:

- Preferred Migration Experience
- Candidates with experience in any of the following will be strongly preferred
- Genesys to Google CCAI migration
- NICE CXone to Google CCAI migration
- Amazon Connect to Google CCAI migration
- Legacy IVR modernization programs
- Dialogflow ES to CX migration
- Traditional chatbot to Generative AI bot transformation
- Knowledge base migration and conversational redesign initiatives
- Contact center cloud migration programs

Preferred Skills:

Technology->Communication->IVR/CCT,Technology->AI-Agentic AI->Google Cloud – Contact Center AI->GDF (Google dialog flow)

📌 Google CCAI Developer (Bengaluru)
🏢 Infosys
📍 Bengaluru