We are looking for a proactive and detail-oriented Cloud Onboarding Manager to manage the end-to-end onboarding process for cloud customers across AWS, Microsoft Azure, and Google Cloud Platform (GCP). The ideal candidate will coordinate with customers, internal technical teams, legal, finance, and compliance teams to ensure a seamless onboarding experience in line with the agreed Statement of Work (SOW).
Key Responsibilities
Manage the complete customer onboarding lifecycle for AWS, Azure, and GCP projects. Coordinate with customers to collect all required onboarding information and documentation. Work closely with the Legal team to facilitate contract execution, NDAs, MSAs, and other commercial agreements. Ensure compliance requirements, KYC, and regulatory documentation are completed before project initiation. Coordinate with Technical, Sales, Finance, and Operations teams to execute onboarding activities as per the approved SOW. Track onboarding milestones and ensure timely completion within defined SLAs. Schedule and lead onboarding meetings, maintain project documentation, and share regular status updates with stakeholders. Identify onboarding risks, escalate issues proactively, and ensure timely resolution. Maintain onboarding checklists, SOPs, and documentation for continuous process improvement.



Ensure a smooth handover to the delivery and customer success teams after onboarding completion.
Required Skills
3–4 years of experience in customer onboarding, project coordination, cloud operations, or implementation. Good understanding of AWS, Microsoft Azure, and Google Cloud Platform onboarding processes. Familiarity with cloud agreements, compliance requirements, and documentation. Solid project coordination and stakeholder management skills. Excellent communication and organisational skills. Ability to manage multiple onboarding projects simultaneously. Proficiency in Microsoft Office, Google Workspace, and project management tools.

Preferred Qualifications
Bachelor's degree in Engineering, Computer Science, Information Technology, or Business Administration. Cloud certifications (AWS, Azure, or Google Cloud) are an added advantage. Experience working with cloud partners, CSPs, or managed service providers is preferred.
Key Competencies
Customer-first approach Strong coordination and follow-up skills Problem-solving and analytical thinking Attention to detail Time management and ownership Cross-functional collaboration

Pay: ₹358,830.72 - ₹726,163.93 per year

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Onboarding Manager (India)
🏢 cloudfirst
📍 India