Job Description

Process Head – Partner Help Desk
Department: Partner Support

Role Overview
The Process Head – Partner Help Desk owns end-to-end partner support operations, ensuring high service quality, strong governance, and a seamless experience for brokers and agents. This role drives process efficiency, stakeholder alignment, and continuous improvement while scaling support operations in line with business growth.

Key Responsibilities

- Own partner support strategy and service delivery across calls, email, and digital channels.

- Define and govern SLAs, TATs, quality metrics, and escalation frameworks.

- Lead root cause analysis and drive process, system, and experience improvements.

- Act as the primary interface with Product, IT, Sales, and Operations teams.

- Lead, develop, and performance-manage Partner Help Desk teams.

- Drive adoption and enhancement of partner portals and support tools.





- Enable sales and distribution through proactive partner communication and insights.

Skills & Experience

- Strong leadership experience in operations or partner/customer support.

- Proven capability in process design, governance, and performance management.

- Excellent stakeholder management and data-driven decision-making skills.

- High ownership, partner-centric mindset, and execution focus.

What You Bring to Digit
You bring strategic ownership, operational rigor, and a solid partner-first mindset—helping Digit deliver scalable, reliable, and exceptional partner support.

Job Snapshot

Updated Date

18-08-2026

Job ID

Job2259

Sub Department

Partner Helpdesk

Location

Bengaluru - Oasis, Karnataka, India

Employee Type

Permanent

📌 Process Head - Partner Help Desk (India)
🏢 Go Digit General Insurance
📍 India