We are looking for a TallyPrime Technical Support Executive to provide technical and functional support to customers using TallyPrime and related accounting systems.

The role involves troubleshooting TallyPrime issues, assisting users with accounting and configuration requirements, supporting integrations with third-party applications, handling data-related issues, and coordinating with development teams for complex technical problems.

The ideal candidate should have strong knowledge of TallyPrime, accounting workflows, taxation/VAT, inventory, payroll, data management..

Key Responsibilities

1. TallyPrime Technical Support

- Provide first- and second-level technical support for TallyPrime users.
- Troubleshoot installation, configuration, licensing, company data, synchronization, and performance issues.
- Assist customers with TallyPrime configuration and customization requirements.
- Diagnose errors and provide appropriate resolutions within agreed SLA.
- Support TallyPrime upgrades, migrations, and version-related issues.
- Maintain proper documentation of reported issues and resolutions.

2. Functional Support

- Understand and support TallyPrime modules including:
- Accounting
- Sales & Purchase
- Inventory
- Receivables & Payables
- Banking
- Payroll
- Cost Centres
- VAT and taxation
- Reports and financial statements
- Assist users in configuring ledgers, groups, voucher types, taxation, inventory masters, and financial reports.
- Guide customers on correct accounting procedures and system usage.

3. UAE VAT & Accounting Support

- Provide basic support related to UAE VAT configuration in TallyPrime.
- Assist with VAT ledgers, tax rates, VAT classifications, tax invoices, credit notes, debit notes, and VAT reports.
- Support VAT-related configuration and reporting requirements.
- Understand basic UAE accounting and VAT compliance requirements.

4. Database & Technical Troubleshooting

- Identify data inconsistencies and coordinate corrective actions.




- Assist with database backup and restoration procedures.
- Analyze application logs and error messages.

6. Customer Support

- Handle customer support tickets through phone, email, chat, or support portals.
- Understand customer problems and provide clear technical solutions.
- Conduct remote troubleshooting sessions when required.
- Escalate unresolved or development-related issues to the appropriate technical team.
- Maintain professional communication with customers.

7. Installation & Implementation Support

- Assist with TallyPrime installation and configuration.
- Support new customer implementations.
- Assist with company creation and migration.
- Configure users, security controls, voucher numbering, taxation, inventory, and other required settings.
- Support data migration and validation activities.

8. Documentation & Knowledge Management

- Maintain support tickets and issue-resolution records.
- Prepare troubleshooting guides and knowledge-base articles.
- Document recurring issues and standard solutions.
- Maintain customer-specific configuration and integration documentation.

Required SkillsTechnical Skills

- Good knowledge of TallyPrime.
- Robust understanding of accounting and ERP workflows.
- Knowledge of XML/JSON is an advantage.
- Understanding of Windows operating systems, networking, and remote-support tools.
- Knowledge of TallyPrime data backup and restoration.

Functional Skills

- Accounting fundamentals.
- Sales and purchase processes.
- Inventory management.
- Receivables and payables.
- Bank reconciliation.
- VAT and taxation concepts.
- Financial reports and statements.
- Basic understanding of UAE VAT requirements.

Educational Qualification

- Bachelor's degree or diploma in:
- Commerce
- Accounting
- Computer Applications
- Information Technology
- Computer Science
- Finance
- or a related field.

Experience

Preferred Experience: 2–5 years in TallyPrime technical/functional support, ERP support, accounting software support, or a similar role.

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Tally Support Executive (India)
🏢 Mangala International Technology
📍 India