Client Relationship Officer

Location: Remote (Work from Home)

Company: Guardian Crest Care LLP

About Guardian Crest Care

Guardian Crest Care LLP is a growing care service provider committed to delivering structured, ethical, and high-quality home care services. We focus on professionalism, compliance, and compassionate service delivery while building long-term trust with clients and their families.

As part of our expansion, we are seeking a dedicated and highly professional Client Relationship Officer to strengthen client engagement, ensure service satisfaction, and support sustainable business growth.

Role Overview

The Client Relationship Officer will be responsible for managing and nurturing relationships with clients and their families. This role requires excellent communication skills, problem-solving ability, and a proactive approach to maintaining service quality and client satisfaction.

The position is currently remote (work from home) and requires a self-motivated, disciplined professional who can work independently while maintaining high standards of communication and reporting.

Key Responsibilities

- Serve as the primary point of contact for clients and their families
- Maintain regular communication to ensure service satisfaction and address concerns promptly
- Coordinate with internal teams to ensure smooth service delivery
- Handle client onboarding processes and maintain accurate records
- Monitor feedback and implement service improvement measures




- Prepare periodic client reports and maintain documentation
- Support business development through relationship management and referrals

Required Qualifications

- Bachelor’s degree (mandatory)
- Minimum 2 years of relevant experience in client relationship management, healthcare coordination, or service industry roles
- Excellent verbal and written communication skills
- Fluency in English (mandatory)
- Strong organizational and time-management skills
- Ability to work independently in a remote setup

Preferred Skills

- Experience in healthcare, home care, or service-based industries
- Robust problem-solving and conflict-resolution skills
- Professional telephone and email etiquette
- Proficiency in basic MS Office tools and digital communication platforms

What We Offer

- Opportunity to work with a growing care organization
- Professional development and career growth opportunities
- Structured processes and clear role expectations
- Competitive remuneration (details shared during interview process)

Guardian Crest Care LLP is committed to building long-term qualified relationships—with both clients and team members. We are looking for individuals who are ready to take responsibility and contribute meaningfully to service excellence.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Paid time off
- Work from home

Work Location: Hybrid remote in Kottayam, Kerala

📌 Client Relationship Officer (Kottayam)
🏢 Guardian Crest Care
📍 Kottayam