We are looking for a responsible, disciplined, and target-oriented Collection Executive to manage customer payment follow-ups, outstanding receivables, and collection activities. The candidate will be responsible for ensuring timely payment collection while maintaining professional relationships with customers.
Key Responsibilities
- Follow up with customers for pending and overdue payments through calls, WhatsApp, emails, and visits.
- Maintain and regularly update the outstanding payment statement.
- Contact customers before and after the due date to ensure timely payments.
- Track customer-wise outstanding balances and payment commitments.
- Coordinate with the Sales and Accounts teams regarding pending payments.
- Obtain and record payment commitment dates from customers.
- Escalate long-pending or disputed payments to the reporting manager.
- Visit customers when required for payment collection and follow-up.
- Verify customer accounts and reconcile payment details with the Accounts department.
- Ensure all received payment information is accurately recorded and communicated.
- Follow up on payment-related issues such as invoice discrepancies, credit notes, delivery issues, or billing concerns.
- Maintain proper documentation of collection activities and customer communication.
- Prepare daily/weekly collection reports for management.
- Monitor collection targets and achieve assigned monthly collection goals.
- Maintain professional and respectful relationships with customers during collection activities.
- Identify high-risk or repeatedly delayed accounts and report them promptly.
- Follow company credit and collection policies at all times.