Key Responsibilities

● Respond to customer queries via email, chat, and other non-voice support channels.

● Understand user issues, troubleshoot problems, and provide timely resolutions.

● Maintain accurate and complete records of customer interactions.

● Escalate unresolved issues to the relevant teams when required.

● Contribute to and update internal knowledge base articles and FAQs.

● Work closely with team members to enhance overall customer experience and

process efficiency.

Requirements

● Ability to handle multiple queries simultaneously with attention to detail.

● Basic computer proficiency and familiarity with support tools or CRM systems.

● Prior experience in customer support or non-voice roles is preferred.

Job Type: Full time

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

- Paid time off

Application Question(s):

- Current / Last withdrawn salary
- Expected Salary
- Do you have laptop & stable WiFi connection?
- Are you comfortable with rotational shift?

Experience:

- Customer support: 1 year (Preferred)
- Live chat: 1 year (Preferred)

Work Location: Remote

📌 Customer Support Executive (Chat Support) (India)
🏢 ImpactHub Connect
📍 India