Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: MCD - Infrastructure Management
Position: MCD
Experience: 15+ years
Category: Software Development/ Engineering
Shift: 5:30 PM, to 2:30 AM IST
Main location: Bangalore
Position ID: J0826-0820
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 15 years of relevant experience.

Position Description
CGI is seeking an experienced and operationally focused Manager, Consulting Delivery to join our APAC Global Technology Operations (GTO) team. In this role, you will be responsible for the high quality delivery of managed IT services, cloud infrastructure operations, and technical transformation projects for our global clients.
Unlike traditional development roles, this position is centered on Service Excellence. You will lead a team of technical professionals to ensure high system availability, robust security, and strict adherence to Service Level Agreements (SLAs). You will act as the bridge between technical operations and client business needs, driving stability, efficiency, and continuous service improvement across the APAC region.

Your future duties and responsibilities

. Service Delivery Management: Oversee the end to end delivery of managed infrastructure and cloud services, ensuring 24/7 operational stability and performance.
. ITSM Process Ownership: Drive and mature ITIL based processes, including Incident, Problem, Change, and Configuration Management (CMDB), ensuring minimal business disruption.
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SLA & Performance Governance: Monitor, report, and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Proactively identify trends and implement Root Cause Analysis (RCA) to prevent recurring issues.
. Continuous Service Improvement (CSI): Identify opportunities for operational automation (e.g., Infrastructure as Code, SRE practices) to drive efficiency and reduce manual effort.
. Financial & Resource Management: Manage the P&L; for your delivery unit, including gross margin, budget forecasting, resource utilization, and cost to serve optimization.
. Stakeholder Engagement: Act as the primary escalation point for clients regarding operational delivery. Lead Service Review meetings and provide transparent reporting on service health and risk posture.
. Team Leadership: Lead a multi disciplinary team of infrastructure engineers (Cloud, Network, Database, Security). Responsible for hiring, performance management, and technical upskilling.

Required qualifications to be successful in this role

. Experience: 15+ years in IT, with 5+ years in a leadership role within IT Infrastructure Operations or Managed Services.
. Framework Expertise: Deep knowledge of ITIL v3/v4 (Certification preferred). Experience with ITSM tools (e.g., ServiceNow, Remedy).
. Technical Domain: Solid understanding of hybrid cloud environments (AWS, Azure, or GCP), data center operations, and network security. Familiarity with DevOps/SRE principles in an operational context is a plus.
. Operational Acumen: Proven track record in managing critical production environments and leading major incident response teams.
. Financial Acumen: Experience managing project/operational budgets, contract financials, and resource allocation in a global delivery model.
. Soft Skills:



Exceptional communication skills with the ability to translate complex technical issues into business impact language for executive stakeholders.
. Continually monitors projects progress, troubleshooting issues and identifying and implementing realistic and cost effective solutions
. Well versed with building large Transitions program plans and execute in line with commitment
. Ensuring effective quality assurance and overall integrity of the project so that projects are delivered into service with risks appropriately managed
. Well versed in IT Presales, sales and transition Processes involving Solution/Proposal Preparation, Due diligence, Transition planning & execution, transition Closure and stage wise effective communication plan to update and seek attentions of stakeholders/action owners.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Manager Consulting Delivery (India)
🏢 CGI
📍 India