Job Description – Capacity Building, Knowledge & Change Management ExpertPosition

Capacity Building, Knowledge & Change Management Expert

Project

Selection of a Project Management Consultancy (PMC) for the State Project Monitoring Unit (SPMU) under the National Scheme for ITI Upgradation

Location

Kavaratti, Lakshadweep / as required by the Client

Engagement

Full-time – 36 Months

Role Summary

The Capacity Building, Knowledge & Change Management Expert will lead institutional capacity-building, training, knowledge management, stakeholder communication, grievance-support and change-management activities for ITIs, SPVs and other implementation stakeholders.

Key Responsibilities

- Develop a comprehensive capacity-building plan.
- Conduct training needs assessments.
- Design training programmes for ITIs, SPVs and other stakeholders.
- Develop training materials and knowledge resources.
- Organize workshops, learning sessions and stakeholder meetings.
- Facilitate learning and knowledge-sharing sessions.
- Document best practices, lessons learned and case studies.
- Develop mechanisms for institutional knowledge management.
- Support stakeholder communication and outreach.
- Facilitate stakeholder engagement and participation.
- Support grievance-redressal mechanisms.
- Monitor grievance-resolution processes.
- Support change-management initiatives.
- Identify resistance or adoption challenges.
- Develop communication and awareness interventions.
- Recommend programme improvements.




- Document successful practices for replication and scaling.

Required Qualification

The RFP excerpt provided in the tender specifies this as a core expert position, but the exact qualification requirement should be taken from the detailed qualification row applicable to K-4 in the final tender version/addendum before candidate finalization.

Required Experience

The candidate should have relevant experience in:

- Capacity building;
- Knowledge management;
- Training and workshops;
- Stakeholder engagement;
- Communication;
- Change management;
- Institutional strengthening;
- Grievance support.

The final experience threshold should be verified against the complete K-4 qualification row before issuing the candidate offer/JD as a tender-compliance requirement.

Preferred Competencies

- Training programme design.
- Stakeholder management.
- Facilitation and presentation skills.
- Change-management capability.
- Documentation and knowledge management.
- Government/institutional project exposure.
- Robust communication skills.

Key Deliverables

- Capacity Building Plan
- Training Calendar
- Training Materials
- Workshops/Learning Sessions
- Knowledge Repository
- Best-Practice Documentation
- Stakeholder Engagement Reports
- Grievance Tracking Support
- Change-Management Plan
- Change-Management Progress Reports
- Lessons Learned and Replication Framework

Work Location: In person

📌 Capacity Building, Knowledge & Change Expert (India)
🏢 Aroosha Technologies
📍 India