Lead Qualification with GemPundit

About GemPundit

Founded in 2013, GemPundit is one of India's leading online luxury gemstone and fine

jewellery brands serving customers in 96+ countries. We combine technology, trust and

transparency to deliver premium customer experiences from our Gurgaon and Jaipur offices.

Why Join Us?

- Be part of a globally recognized luxury brand
- Interact with customers across India and international markets
- Structured learning and career growth opportunities
- Young, energetic and collaborative workplace
- Build expertise in customer engagement and sales qualification

GemPundit isn't just offering a job, we're offering a launchpad for ambitious individuals to

build a successful career in customer engagement and sales.

Key Responsibilities

- Evaluate and qualify leads based on predefined criteria
- Route qualified customers to the most appropriate sales consultant for further assistance
- Represent the GemPundit brand professionally and create a positive first impression
- Improve customer experience by ensuring every lead is guided to the right team
- Maintain accurate customer information and interaction records in CRM systems
- Follow defined processes, SOPs and quality standards consistently




- Coordinate effectively with sales and support teams for seamless lead handovers
- Support the sales team by ensuring only relevant and qualified opportunities are passed forward

Who Should Apply?

Individuals who are excellent communicators, customer-focused, process-driven and

passionate about delivering exceptional customer experiences.

Must-Have Requirements

- 0–2 years of experience in Lead Qualification, Inside Sales or Presales
- Positive English verbal communication skills (3.5/5+)
- Strong Hindi verbal communication skills
- Digitally savvy with good understanding of mobile apps, internet usage and typing
- Strong problem-solving abilities and customer orientation
- Ability to work with process discipline and attention to detail
- Pleasing personality with high integrity and ethical standards
- Willingness to work in roster-based shifts, including evening/night shifts
- Commute time within 60 minutes preferred

Preferred Qualifications

- Prior experience in Inside Sales or CRM-based customer engagement
- Good typing speed (40+ WPM)
- Sales acumen and ability to identify customer intent

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Presales Executive (India)
🏢 Gempundit.com
📍 India