We are looking for a Technical Support Executive to provide technical assistance to clients, recruiters, and platform users. The candidate will be responsible for understanding user issues, troubleshooting technical problems, coordinating with the development team, and ensuring timely resolution of queries.

Key Responsibilities

- Provide technical support to clients, recruiters, and platform users through calls, emails, and other communication channels.
- The candidate must be able to understand the concept of a portal or an enterprise application where there are different users/roles involved.
- Coordinate with the Development/IT Team for issues requiring technical intervention.
- Follow up on pending issues and ensure timely closure.
- Maintain proper records of support requests, issues, and resolutions.
- Escalate critical or recurring issues to the concerned team or reporting manager.




- Monitor frequently occurring issues and suggest improvements to reduce repeated queries.
- Ensure a professional and positive user experience at all times.

Required Skills & Qualifications

- 1–2 years of experience in Technical Support, IT Support, Customer Support, or a similar role.
- Strong communication and problem-solving skills.
- Ability to understand technical issues and explain solutions in straightforward language.
- Good coordination and teamwork skills.
- Ability to manage multiple support requests and prioritize tasks.
- Prior experience working with a portal will be considered an added advantage.

Benefits:

- Adaptable schedule
- Paid sick time

Work Location: In person

📌 Technical Support Executive (Makarba)
🏢 Intelliworkz Business Solution
📍 Makarba